Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(693 Reviews)
Rating breakdown 693 reviews
5 Stars
453
4 Stars
123
3 Stars
59
2 Stars
30
1 Star
28
82%of customers recommend this product.
(
171 out of
209)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Recommend
on February 5, 2025
Posted by: Steve
The S 25 is truly a outstanding phone. Highly Recommend
Written by a customer while visiting Samsung US
Customer Rating
3
ok generally
on February 5, 2025
Posted by: vicki
TV is harder to navigate than I expected. Picture is very nice.
Response from Samsung USBy Samsung Brand Ambassador, February 5, 2025
Hello,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Great TV not great for elderly
on February 5, 2025
Posted by: Joeylou
Television is great, but I bought for my elderly mother, and it is not user friendly for the elderly, too many options when she turns it on gets confusing and difficult for her to get back to her direct tv.
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful features. I hope to have this TV for a l
on February 5, 2025
Posted by: Skills 007
from Texas
I bought this TV four months ago. I love it. Has a lot of extras in there but it’s a little bit hard for people to get used to it and learn how to get all the apps and things going other than that. Great TV great picture great quality.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful tv
on February 5, 2025
Posted by: Beth
from Pennsylvania
Bought it before Christmas and love it. So glad I made the purchase
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Ok
on February 5, 2025
Posted by: None
Don’t like the when I turn on TV the volume always comes on extremely loud
Response from Samsung USBy Samsung Brand Ambassador, February 5, 2025
None,
Thank you for reaching out and letting us know about the issues you are experiencing with your DU6900 TV not saving your sound/volume settings. Please ensure that your TV is in Home Mode by going to Settings> All Settings >General & Privacy System> Manager Usage Mode> Home Mode.
If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Pro
Thank you for reaching out and letting us know about the issues you are experiencing with your DU6900 TV not saving your sound/volume settings. Please ensure that your TV is in Home Mode by going to Settings> All Settings >General & Privacy System> Manager Usage Mode> Home Mode.
If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV & Surround System Pairing.
on February 5, 2025
Posted by: AwHec8
from Bullhead City, Arizona
Like I posted in my previous reviews, I absolutely love my Samsung TV paired with the Samsung Surround System and yeah I got mine for the NFL and College Football Games and Playoffs. The pairing is quite excellent. Period.
Thank You Samsung for your nice Products.
Sincerely, Don
Thank You Samsung for your nice Products.
Sincerely, Don
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung 55" 4K
on February 5, 2025
Posted by: gloria
from Ohio
This was a nice Christmas gift. It's amazing that I now have a 55" TV to take the place of an older 46" (or less) TV that takes up about the same amount of space. Still fits with no overhang on my 48" TV stand. Picture is nice and crisp. Our old TV still works with just a couple vertical thin lines that appeared to the sides (it is over 15 years old), and it is a Samsung. We've had good luck with the Samsung brand. The only complaint is that there are only 2 HDMI ports, surprised there weren't more.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US