Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,713 Reviews)
Rating breakdown 1,713 reviews
5 Stars
1,183
4 Stars
278
3 Stars
114
2 Stars
60
1 Star
78
80%of customers recommend this product.
(
346 out of
433)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
I love my TV!
on January 31, 2025
Posted by: Boo Hill
I purchased this TV about 3 weeks ago, and I am very happy with my purchase. The size is great for my bedroom. The picture is phenomenal and the amenities are terrific. I really appreciate the ease in which I can go from streaming back to. my cable choices.
Written by a customer while visiting Samsung US
Customer Rating
3
App
on February 5, 2025
Posted by: Doris and James
Need to make a app so you can download it on phone in case you lose the remote and use the phone to Operate your TV
Response from Samsung USBy Samsung Brand Ambassador, February 5, 2025
Hello,
You can use the SmartThings app on your smartphone to control this TV, and from your TV, you can take control of your connected devices with SmartThings on your screen, which monitors and configures other smart devices in your home.
If you need additional assistance, feel free to reach out! You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
You can use the SmartThings app on your smartphone to control this TV, and from your TV, you can take control of your connected devices with SmartThings on your screen, which monitors and configures other smart devices in your home.
If you need additional assistance, feel free to reach out! You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
An Absolutely Phenomenal TV
on February 5, 2025
Posted by: CarlB
from Indianapolis,Indiana
I bought 2 of these tv’s a month ago, and when I tell you I did no previous research on these tv’s , I did none! I got home and got them both mounted and immediately after the initial setup up , I was absolutely blown away by everything this tv is capable of doing! I was even more impressed that you can actually game on the tv WITHOUT having a console , it’s absolutely mind blowing !!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor user interface
on February 5, 2025
Posted by: Frustrated
Terrible user interface; unable to quickly or easily add apps to the home screen. Have to search for them and access that way
Response from Samsung USBy Samsung Brand Ambassador, February 6, 2025
Frustrated,
Thank you for sharing your experience. Please know that you can customize your Home screen by installing, removing or adding your favorite apps to the Home screen. Here's how:
Select Apps on the Home screen, and then select App Settings at the bottom of the screen. Select an app to use the following options:
1. Add to Home: Move the app to your desired location on the Home screen.
2. Lock: Lock the app with a PIN so only you can use it. When the app is selected again, you will be prompted to enter the PIN to unlock it.
3. Move: Move the app to another location (i.e. Your Home screen)
4. Reinstall: Reinstall the app.
5. View Details: View the app’s information and details.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Thank you for sharing your experience. Please know that you can customize your Home screen by installing, removing or adding your favorite apps to the Home screen. Here's how:
Select Apps on the Home screen, and then select App Settings at the bottom of the screen. Select an app to use the following options:
1. Add to Home: Move the app to your desired location on the Home screen.
2. Lock: Lock the app with a PIN so only you can use it. When the app is selected again, you will be prompted to enter the PIN to unlock it.
3. Move: Move the app to another location (i.e. Your Home screen)
4. Reinstall: Reinstall the app.
5. View Details: View the app’s information and details.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on February 5, 2025
Posted by: Sue G
We Love our Samsung 65 inch tv.we have bought many Samsung tvs different sizes.
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV. Needs and Digital Audio Output.
on February 5, 2025
Posted by: DavidA
from Richmond, RI
I have had this TV for a month and love the clarity of the screen. The audio is also pretty good though I am a little disappointed that there was not a Digital Audio Output, which I wrongly thought was standard on today's televisions (but shame on me for not researching more). I tried using an HDMI (eARC) to connect to my audio receiver, but it did not work. Otherwise, highly recommended
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent TV
on February 5, 2025
Posted by: Dustin82074
I’m very happy with my Samsung 75” television. I’ve had it for about 6 months now and I’ve had no issues.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful picture, easy streaming access.
on February 5, 2025
Posted by: streamergirl
from Seattle
I am enjoying the new television very much; the picture is beautiful and access to streaming is easier than ever. However, I had a great deal of difficulty getting the device to pair with my Bose sound system. I finally had to purchase cables and a Blue Tooth to get the TV to pair with it. And every time I turn the TV on, I have to wait for the pop-up to ask me if I want to use the Bose. That's annoying. Maybe I need to ask a teenager to look at the "pairing" issue for me.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US