Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,511 Reviews)
Rating breakdown 1,511 reviews
5 Stars
1,038
4 Stars
256
3 Stars
102
2 Stars
54
1 Star
61
82%of customers recommend this product.
(
307 out of
376)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
1
Poor user interface
on February 5, 2025
Posted by: Frustrated
Terrible user interface; unable to quickly or easily add apps to the home screen. Have to search for them and access that way
Response from Samsung USBy Samsung Brand Ambassador, February 6, 2025
Frustrated,
Thank you for sharing your experience. Please know that you can customize your Home screen by installing, removing or adding your favorite apps to the Home screen. Here's how:
Select Apps on the Home screen, and then select App Settings at the bottom of the screen. Select an app to use the following options:
1. Add to Home: Move the app to your desired location on the Home screen.
2. Lock: Lock the app with a PIN so only you can use it. When the app is selected again, you will be prompted to enter the PIN to unlock it.
3. Move: Move the app to another location (i.e. Your Home screen)
4. Reinstall: Reinstall the app.
5. View Details: View the app’s information and details.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Thank you for sharing your experience. Please know that you can customize your Home screen by installing, removing or adding your favorite apps to the Home screen. Here's how:
Select Apps on the Home screen, and then select App Settings at the bottom of the screen. Select an app to use the following options:
1. Add to Home: Move the app to your desired location on the Home screen.
2. Lock: Lock the app with a PIN so only you can use it. When the app is selected again, you will be prompted to enter the PIN to unlock it.
3. Move: Move the app to another location (i.e. Your Home screen)
4. Reinstall: Reinstall the app.
5. View Details: View the app’s information and details.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on February 5, 2025
Posted by: Sue G
We Love our Samsung 65 inch tv.we have bought many Samsung tvs different sizes.
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV. Needs and Digital Audio Output.
on February 5, 2025
Posted by: DavidA
from Richmond, RI
I have had this TV for a month and love the clarity of the screen. The audio is also pretty good though I am a little disappointed that there was not a Digital Audio Output, which I wrongly thought was standard on today's televisions (but shame on me for not researching more). I tried using an HDMI (eARC) to connect to my audio receiver, but it did not work. Otherwise, highly recommended
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent TV
on February 5, 2025
Posted by: Dustin82074
I’m very happy with my Samsung 75” television. I’ve had it for about 6 months now and I’ve had no issues.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful picture, easy streaming access.
on February 5, 2025
Posted by: streamergirl
from Seattle
I am enjoying the new television very much; the picture is beautiful and access to streaming is easier than ever. However, I had a great deal of difficulty getting the device to pair with my Bose sound system. I finally had to purchase cables and a Blue Tooth to get the TV to pair with it. And every time I turn the TV on, I have to wait for the pop-up to ask me if I want to use the Bose. That's annoying. Maybe I need to ask a teenager to look at the "pairing" issue for me.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Happy All Around!
on February 5, 2025
Posted by: WiseBuyer
Picture quality is great. Sound quality is great.the price for the size was great.Happy
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing TV With Some Minor Flaws
on February 5, 2025
Posted by: PlagueLotus
For it's price, this TV is an absolute steal. Deep rich colors with a very sharp image. Two flaws keep this TV from being perfect for me. One being the OS is extremely sluggish. We use the smart features on this device to watch streaming services and other applications and it tends to hang loading a lot.
The other issue is on black screens or very dark images, you can see a bit of LED bloom from the panel. It's not so bad to the point of looking terrible but it is noticable.
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not a clear screen
on February 5, 2025
Posted by: cookie
Not a clear picture very blurry screen. I was misled by thinking crystal it would be a great viewing tv. Disappointed.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, February 6, 2025
cookie,
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US