Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,505 Reviews)
Rating breakdown 1,505 reviews
5 Stars
1,035
4 Stars
254
3 Stars
102
2 Stars
53
1 Star
61
82%of customers recommend this product.
(
307 out of
376)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Great features.
on January 9, 2025
Posted by: Vickie 55
Got this for a Christmas gift. Love the picture and easy setup.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good but not compatible.
on January 9, 2025
Posted by: Joe S
Its fine. It has all of the trappings of a new TV. I was disappointed that it did not have an optical jack for my old sound bar. There was no compatibility. My old sound bar did not have HDMI or wifi and the new tv did not have an optical jack or coax. Kind of annoying how new technology does not communicate with slightly older technology.
Written by a customer while visiting Samsung US
Customer Rating
5
Smartest TV EVER
on January 9, 2025
Posted by: Sleejfish
Amazing tv smarter than me
Love it and I can definitely see it and hear it
Love it and I can definitely see it and hear it
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome TV
on January 9, 2025
Posted by: Amazonblonde69
Awesome tv beautiful picture and so easy to setup.
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT OF THE GREATEST.
on January 11, 2025
Posted by: AA 54
I bought this TV about a month ago, Fantastic, the Best Quality, 💯 % Great on any way that would like to look. 👍👍👍👍♥️♥️♥️♥️
Written by a customer while visiting Samsung US
Customer Rating
3
Picture and color was great
on January 12, 2025
Posted by: Dave
from Springfield GA
I actually returned the TV. The picture was great and setup was amazing. The sound quality was very poor. I had to use a Samsung sound bar. The other problem was it only had two HDMI ports.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
4
Response from Samsung USBy Samsung Brand Ambassador, January 13, 2025
Dave,
Thank you for sharing your experience with the DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
Thank you for sharing your experience with the DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent clarity
on January 13, 2025
Posted by: John
from San Diego
The perfect tv at a great price. Good clarity and a number of features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nnnnn
on January 14, 2025
Posted by: Im Ok
Very good picture, needs a audio output for my headphone set.
Written by a customer while visiting Samsung US