Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(693 Reviews)
Rating breakdown 693 reviews
5 Stars
453
4 Stars
123
3 Stars
59
2 Stars
30
1 Star
28
82%of customers recommend this product.
(
171 out of
209)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
4
Beautiful picture, easy streaming access.
on February 5, 2025
Posted by: streamergirl
from Seattle
I am enjoying the new television very much; the picture is beautiful and access to streaming is easier than ever. However, I had a great deal of difficulty getting the device to pair with my Bose sound system. I finally had to purchase cables and a Blue Tooth to get the TV to pair with it. And every time I turn the TV on, I have to wait for the pop-up to ask me if I want to use the Bose. That's annoying. Maybe I need to ask a teenager to look at the "pairing" issue for me.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Happy All Around!
on February 5, 2025
Posted by: WiseBuyer
Picture quality is great. Sound quality is great.the price for the size was great.Happy
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing TV With Some Minor Flaws
on February 5, 2025
Posted by: PlagueLotus
For it's price, this TV is an absolute steal. Deep rich colors with a very sharp image. Two flaws keep this TV from being perfect for me. One being the OS is extremely sluggish. We use the smart features on this device to watch streaming services and other applications and it tends to hang loading a lot.
The other issue is on black screens or very dark images, you can see a bit of LED bloom from the panel. It's not so bad to the point of looking terrible but it is noticable.
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not a clear screen
on February 5, 2025
Posted by: cookie
Not a clear picture very blurry screen. I was misled by thinking crystal it would be a great viewing tv. Disappointed.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, February 6, 2025
cookie,
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible
on February 5, 2025
Posted by: Mom3
I bought this a month ago it’s terrible the apps constantly freeze and I have had to reset at least 4 times. Terrible
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy Samsung Brand Ambassador, February 5, 2025
Mom3,
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams.
Let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
I’m sorry to hear about the issues you’ve experienced with Samsung’s DU6900 TV. Your feedback is important to us and will be shared with our product teams.
Let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Love the HD
on February 5, 2025
Posted by: Marcy
from Detroit, MI
I received this tv as a Christmas gift from my Mom for Christmas because they have the same one and I love the quality of th HD. The only thing is the tv dosnt get loud and the soundbars are expensive
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv
on February 5, 2025
Posted by: Waylon
Just got the tv a couple months ago and i love it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my new TV!
on February 5, 2025
Posted by: Nana
I recently brought my new TV and I love it. It is so easy to navigate to watch shows display on different streaming platforms. The only problem I had is learning how to use the volume button. I had to have my teenage grandson show me how it works. I was use to pushing down on remote buttons and didn't realize it was a push up and down button. Got love new technology!
Written by a customer while visiting Samsung US