Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,504 Reviews)
Rating breakdown 1,504 reviews
5 Stars
1,034
4 Stars
254
3 Stars
102
2 Stars
53
1 Star
61
82%of customers recommend this product.
(
306 out of
375)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Samsung is awesome and beautiful
on December 29, 2024
Posted by: Mohammad
[This review was collected as part of a promotion.] My Samsung TV is awesome, it looks slim, shiny and beautiful. Easily connected with it's stands. It gives perfect and original picture with all pixles. Besides the beautiful front views, it has an outstanding side view as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Almost too good of a picture
on December 30, 2024
Posted by: Darmie
[This review was collected as part of a promotion.] We recently purchased our Samsung TV to replace a large TV that we felt was no longer giving us a decent picture. The picture from the Samsung TV in both my view and my wives is amazing, as the title says almost too good. The picture quality on this TV is so vibrant and rich, that we now realize many of the shows on TV today could’ve been produced at a better quality, everything is much more vibrant in the backgrounds.
We were thoroughly amazed to see how much the quality of the picture has Advanced from the TV we purchased only a few years ago.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Would not buy another like this.
on December 30, 2024
Posted by: couchpotato II
from Coastal Carolina
Received as a Christmas gift. Not near as nice picture and color or sound as our other 55" TV. I think we will be using our other TV and letting this just collect dust. Not at all happy with the new TV.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, December 31, 2024
couchpotato II,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
There are several picture and sound settings that you can adjust to best fit what you are watching. Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
For sound adjustments, go to Settings> All Settings> Sound.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
There are several picture and sound settings that you can adjust to best fit what you are watching. Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
For sound adjustments, go to Settings> All Settings> Sound.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent picture
on December 31, 2024
Posted by: Bazzer
[This review was collected as part of a promotion.] It's easy for me to control everything with the remote control system
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Remote Innovation
on December 31, 2024
Posted by: DavidinWA
[This review was collected as part of a promotion.] This is the second Samsung TV for our home. The picture is awesome. I like the intuitive layout and organization of the ever increasing streams coming in to the TV which makes it easy to go where you want. But I really like this latest remote control. It’s easy to feel the different buttons in the dark. For example the volume is now a perpendicular square button that you push down for mute or up to increase the sound. Rather than directional arrow buttons it’s a circle with the pause button in the center. So nice.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall a great TV!
on December 31, 2024
Posted by: StSNewYork
[This review was collected as part of a promotion.] This screen quality is terrific with all types of media. Its much thinner than my previous. I am limited to above fireplace dimensions, the 65 is the largest.
Some cons that i was surprised about:
-No Google 'casting' , you have to have the 'Samsung' version of this, which is clunky at best.
-Earlier would not work with FIOS tv volume and sound bar. Volume would consistently cut out. TV volume works very well. I upgraded sound bar and that is working better.
-No Google 'casting' , you have to have the 'Samsung' version of this, which is clunky at best.
-Earlier would not work with FIOS tv volume and sound bar. Volume would consistently cut out. TV volume works very well. I upgraded sound bar and that is working better.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful picture quality easy to use
on December 31, 2024
Posted by: Wellsracing71
[This review was collected as part of a promotion.] In conjunction with the Samsung S23 Ultra, this television offers unparalleled usability and, to date, exceptional reliability; I highly recommend this investment.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture quality from Samsung
on January 1, 2025
Posted by: Mark242
[This review was collected as part of a promotion.] Very impressed by both the high quality, level of detail and amazingly clear picture on my new Large Screen Samsung television.
Value
5
Written by a customer while visiting Samsung US