Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(693 Reviews)
Rating breakdown 693 reviews
5 Stars
453
4 Stars
123
3 Stars
59
2 Stars
30
1 Star
28
82%of customers recommend this product.
(
171 out of
209)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
GREAT OF THE GREATEST.
on January 11, 2025
Posted by: AA 54
I bought this TV about a month ago, Fantastic, the Best Quality, 💯 % Great on any way that would like to look. 👍👍👍👍♥️♥️♥️♥️
Written by a customer while visiting Samsung US
Customer Rating
3
Picture and color was great
on January 12, 2025
Posted by: Dave
from Springfield GA
I actually returned the TV. The picture was great and setup was amazing. The sound quality was very poor. I had to use a Samsung sound bar. The other problem was it only had two HDMI ports.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
4
Response from Samsung USBy Samsung Brand Ambassador, January 13, 2025
Dave,
Thank you for sharing your experience with the DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
Thank you for sharing your experience with the DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent clarity
on January 13, 2025
Posted by: John
from San Diego
The perfect tv at a great price. Good clarity and a number of features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nnnnn
on January 14, 2025
Posted by: Im Ok
Very good picture, needs a audio output for my headphone set.
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on January 16, 2025
Posted by: Spruitt2005
Purchased this TV because my previous one quit on me. Was in between pay periods and right after Christmas money was tight, so needed it cheap. Saw this TV and the price was right for a decent sized unit. Really wasnt expecting much because it was so cheap but honestly one of the best purchases I've ever made. Nice looking Tv with an amazingly easy set up. I definitely recommend
Written by a customer while visiting Samsung US
Customer Rating
4
Remote could be better
on January 18, 2025
Posted by: Toni
Remote Is too small. Elderly need larger buttons
Needs to be larger
Needs to be larger
Written by a customer while visiting Samsung US
Customer Rating
5
Best I have ever seen
on January 24, 2025
Posted by: Hamslice
I wasn't thinking the difference in picture quality going to 4K TV would mean much. But with this TV it was. Right out of the box it's the best I've ever seen. I recently watched Leave it to Beaver. They must've remastered the film because I never seen black and white look this good. Another movie I checked out was Back To The Future. I could not believe how clear the picture was and how three dimensional. I have nothing at all negatives to say about this TV. And I can tell you I have bought a lot of tv's in my lifetime. I was the type to always be updating my TV. I hesitated because I thought I'd never really seen a bad LED TV. But no this one was a giant leaf forward. My last T V was seven years old and I figured it was time for a change. One more thing I'm not paying any extra for 4G Internet service and I don't think I will. It can't look any better than this.
Written by a customer while visiting Samsung US
Customer Rating
1
no voice command
on January 26, 2025
Posted by: geusse
from pennsylvania
i purchased this tv last week. i did not realize that it does not support voice command. so if you want voice command DO NOT purchase this tv. i tried to contact samsung support several times. i was on hold for a long time and then it would disconnect. this happened multiple times.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, January 27, 2025
geusse,
Thank you for sharing your experience with the DU6900 TV, and I'm sorry for any confusion about voice assistants. Voice control is not built in, but the DU6900 TV does support voice assistants like Alexa when paired through the Smartthings App.
Our DU8000 TV Series and above offer voice command and built-in voice assistants.
If you need assistance connecting your external device or if there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Thank you for sharing your experience with the DU6900 TV, and I'm sorry for any confusion about voice assistants. Voice control is not built in, but the DU6900 TV does support voice assistants like Alexa when paired through the Smartthings App.
Our DU8000 TV Series and above offer voice command and built-in voice assistants.
If you need assistance connecting your external device or if there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US