Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(695 Reviews)
Rating breakdown 695 reviews
5 Stars
453
4 Stars
124
3 Stars
60
2 Stars
30
1 Star
28
82%of customers recommend this product.
(
171 out of
209)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
4
Disappointed
on January 4, 2025
Posted by: 1sttimeSamsungTVowner
[This review was collected as part of a promotion.] The tv picture quality is good however i was disappointed that my remote does not have a microphone; it would be easier for me to locate the programming i want. I was also disappointed that i could no longer connect my dvd player so i could continue playing my dvds. Occasionally the screen freezes up during my viewing so i have to turn the tv off and back on then try to find my program to resume.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Nice if we could learn how to use it
on January 6, 2025
Posted by: Jean
No luck learning to use it should have come with a guide. Not the best for thee elderly
Response from Samsung USBy Samsung Specialist, January 7, 2025
Jean,
Thank you for sharing your user experience. To assist you in learning the various features, functions, and settings of your TV and remote, you can download the DU6900 TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can search for and select the DU6900 TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for sharing your user experience. To assist you in learning the various features, functions, and settings of your TV and remote, you can download the DU6900 TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can search for and select the DU6900 TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on January 7, 2025
Posted by: JAL58
My husband and I got this for Christmas from our son and daughter in law. We love it,very clear picture and great sound! It doesn’t need a Roku device which we had before on our other tv. We are very happy with our new tv! 😃
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
poor quality audio - not same as my prior Sony
on January 7, 2025
Posted by: Patricia
I am very pleased with the picture quality but cannot say the same for the audio - will probably have to purchase a sound bar or something to increase quality of the audio
Written by a customer while visiting Samsung US
Customer Rating
5
Great Value!
on January 8, 2025
Posted by: Madballah
from New England
Great Value! Samsung makes best tvs in my opinion, works great with Spectrum TV, streaming apps, and Xbox. Not top model but still performs.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features.
on January 9, 2025
Posted by: Vickie 55
Got this for a Christmas gift. Love the picture and easy setup.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good but not compatible.
on January 9, 2025
Posted by: Joe S
Its fine. It has all of the trappings of a new TV. I was disappointed that it did not have an optical jack for my old sound bar. There was no compatibility. My old sound bar did not have HDMI or wifi and the new tv did not have an optical jack or coax. Kind of annoying how new technology does not communicate with slightly older technology.
Written by a customer while visiting Samsung US
Customer Rating
5
Smartest TV EVER
on January 9, 2025
Posted by: Sleejfish
Amazing tv smarter than me
Love it and I can definitely see it and hear it
Love it and I can definitely see it and hear it
Written by a customer while visiting Samsung US