Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(692 Reviews)
Rating breakdown 692 reviews
5 Stars
453
4 Stars
123
3 Stars
59
2 Stars
29
1 Star
28
82%of customers recommend this product.
(
171 out of
209)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
4
As expected
on October 4, 2024
Posted by: SAUL31uc
[This review was collected as part of a promotion.] Budget TV and is as expected .
Only issues with new OS version didn't support or find apps supported previously on old OS.
Only issues with new OS version didn't support or find apps supported previously on old OS.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Tv is disappointing. Won’t recommend!
on November 29, 2024
Posted by: Millie
[This review was collected as part of a promotion.] Features suck! Very disappointing. Unable to get closed captions!
No audio on remote!
No audio on remote!
Value
1
Response from Samsung USBy Samsung Brand Ambassador, December 2, 2024
Millie,
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams.
Please know that most Streaming Apps have their own Settings for Closed Captioning. Go into each app and locate the settings icon to enable Closed Captioning.
To access all other Closed Captioning Settings, go to Settings > All Settings> General > Accessibility > Caption Settings.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams.
Please know that most Streaming Apps have their own Settings for Closed Captioning. Go into each app and locate the settings icon to enable Closed Captioning.
To access all other Closed Captioning Settings, go to Settings > All Settings> General > Accessibility > Caption Settings.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung TV
on July 20, 2024
Posted by: MomOf5
[This review was collected as part of a promotion.] This tv is excellent. Lose your remote? No problem..control your tv from your phone..plus the selection of free entertainment from this smart TV is amazing!
Picture is so clear!
Picture is so clear!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Spectrum App not available
on September 4, 2024
Posted by: JDRam
from Kure Beach, NC
Poor Applications Inoperability, chatted with Samsung Expert and they were absolutely useless help - NO Spectrum App available. I have 7 other Samsung Smart TVs and this is the first that is a huge disappointment.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
4
Response from Samsung USBy Samsung Advisor, September 5, 2024
Hi JDRam,
Thank you for your feedback on the DU6900 TV. Please know the Spectrum app is available for download in the built-in app store.
To download new apps, go to Home> Apps> Search> and search for the Spectrum app. From there, you can download the app and sign into your account.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for your feedback on the DU6900 TV. Please know the Spectrum app is available for download in the built-in app store.
To download new apps, go to Home> Apps> Search> and search for the Spectrum app. From there, you can download the app and sign into your account.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
NOT HAPPY
on December 4, 2024
Posted by: old man
The tv works great, but I,m old school, I want a tv that I turn on, select a channel and watch a show I don,t like that I have to go through 450 channels to find the one I want. last night I wanted to watch the news after the show I was watching. the news was half over befor I could find it.
Response from Samsung USBy Samsung Brand Ambassador, December 4, 2024
old man,
Samsung TV Plus can be disabled, which removes the channels from your default guide. Should you want to disable TV Plus, follow the steps below:
1) Navigate to the Samsung TV Plus app and press and hold the enter or select button on the remote. This will bring up two options. ‘Move’ and ‘Remove.’
2) Navigate to ‘Remove’ and select. This option brings up the ability to remove the app icon or disable the service.
3) Navigate to ‘Disable’ and select. This will remove the service from the launcher bar and the channels from the TV Guide.
Alternatively, you can leave TV Plus enabled and utilize the Autorun Last App feature to automatically start the last app you used once the TV is turned on. To enable this feature, follow the steps below:
1) Navigate to Settings > All Settings> General > Smart Features > Autorun Smart Hub
2) Enable the Autorun Smart Hub feature
3) Navigate to Settings > General > Smart Features > Autorun Last App
4) Enable the Autorun Last App feature
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Samsung TV Plus can be disabled, which removes the channels from your default guide. Should you want to disable TV Plus, follow the steps below:
1) Navigate to the Samsung TV Plus app and press and hold the enter or select button on the remote. This will bring up two options. ‘Move’ and ‘Remove.’
2) Navigate to ‘Remove’ and select. This option brings up the ability to remove the app icon or disable the service.
3) Navigate to ‘Disable’ and select. This will remove the service from the launcher bar and the channels from the TV Guide.
Alternatively, you can leave TV Plus enabled and utilize the Autorun Last App feature to automatically start the last app you used once the TV is turned on. To enable this feature, follow the steps below:
1) Navigate to Settings > All Settings> General > Smart Features > Autorun Smart Hub
2) Enable the Autorun Smart Hub feature
3) Navigate to Settings > General > Smart Features > Autorun Last App
4) Enable the Autorun Last App feature
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
2
Poor Review
on November 18, 2024
Posted by: None
I’ve been very discouraged with this tv. If it wasn’t so large, I would have thrown it out the window! The directions, which were practically none, were not very helpful! How could you send so few details?? I had to figure out everything by myself. Very time consuming! I had to call for assistance, at least 3 times, So, no not happy with it. The color is great . And maybe if there was more info included, Iwouldn’t be so frustrated. But I certainly wouldn’t recommend it to anyone!!
Response from Samsung USBy Samsung Brand Ambassador, November 19, 2024
Hello,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
This TV does it ALL
on December 27, 2024
Posted by: karinavanwing
[This review was collected as part of a promotion.] This TV is used in our bedroom and is on almost 24/7 as I am a SAHM. It is so easy to navigate and customize! Sound quality is extremely good for just being the tv speaker- we often only keep it on volume 10-it’s that loud! Picture is phenomenal! This is our 3rd Samsung TV and we will never own another! We love our Samsung Smart TVs!
The one downside- there is no “Siri” or “talk to type” feature! When you go to search something it comes up with a little blurb saying “Ask to search for -blank-“, so I’m unsure if it does have that feature and I’m just unable to figure out how to use it! Lol
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Can't beat Samsung Quality
on February 23, 2025
Posted by: JfdV
from Albuquerque, New Mexico
Incredibly happy with this TV. It's definitely smarter than I am and switches modes as I go from video gaming to TV or movie watching. The picture is crisp and clear always and it comes loaded with more features than can be imagined. Best TV purchase I've made.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US