Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,023 Reviews)
Rating breakdown 2,023 reviews
5 Stars
1,369
4 Stars
332
3 Stars
144
2 Stars
76
1 Star
102
78%of customers recommend this product.
(
422 out of
538)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
3
Makes a popping noise
on December 27, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] My tv makes a popping and clicking noise when you turn it off. It’s very loud and distracting and irritating.
Value
3
Response from Samsung USBy Samsung Advisor, December 27, 2024
Hi ShawnFralin,
Thank you for your feedback. If you are hearing a loud static noise, it could be caused by electrical feedback. I recommend the following:
1. Arranging the cables and making sure the TV has good ventilation will keep it quiet.
2. Check the cables. Make sure all cables are connected firmly to the proper, color-coded inputs on the TV and on the external devices.
3. Replace the audio connection cable.
Replace the audio connection cable, even if it is an HDMI or RF coaxial cable. Then test again to see if the issue still occurs.
4. Try connecting a different external device to the same input on the TV.
Connect a different device to the same input on the TV using the same connection cables.
For example, if a cable box is connected using the component connections, try connecting a DVD player to the same input with the same cables.
If there is no buzzing, crackling, or humming with the second external device connected, the original device (the cable box in this example) is the source of the noise.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
Thank you for your feedback. If you are hearing a loud static noise, it could be caused by electrical feedback. I recommend the following:
1. Arranging the cables and making sure the TV has good ventilation will keep it quiet.
2. Check the cables. Make sure all cables are connected firmly to the proper, color-coded inputs on the TV and on the external devices.
3. Replace the audio connection cable.
Replace the audio connection cable, even if it is an HDMI or RF coaxial cable. Then test again to see if the issue still occurs.
4. Try connecting a different external device to the same input on the TV.
Connect a different device to the same input on the TV using the same connection cables.
For example, if a cable box is connected using the component connections, try connecting a DVD player to the same input with the same cables.
If there is no buzzing, crackling, or humming with the second external device connected, the original device (the cable box in this example) is the source of the noise.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Easy set up
on December 27, 2024
Posted by: Mevtank
[This review was collected as part of a promotion.] Love my nee Samsung 65” tv.Great picture, highly suggest using with home theatre because the audio is not great.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Picture Quality
on December 27, 2024
Posted by: Nottingham
[This review was collected as part of a promotion.] The Frame TV is perfect for above our mantel. Amazing picture quality when watching and looks like a piece of art when not watching. I am very happy with our purchase!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The heart of our home!
on December 27, 2024
Posted by: Wessiep100
[This review was collected as part of a promotion.] The DU6900D Crystal UHD TV (2024) is the perfect centerpiece of our home, bringing quality and versatility that caters to every family member. Its vibrant picture and crystal-clear resolution make every moment on screen immersive, whether we’re streaming movies, watching shows, or enjoying family photos.
The kids love Disney+ and YouTube, staying entertained with cartoons and educational videos. My college-aged daughter uses apps like Coursera for studying, turning the TV into a productive learning tool. As parents, we’re impressed by the cinematic experience for movie nights on Netflix and Prime Video, and we even used it for workouts!
Even Grandma has embraced it! She relaxes with her favorite nature documentaries and views family photos through the gallery app. The TV’s user-friendly design navigates with ease, proving it’s built for all generations.
What sets the tv apart is its ability to bring us together. From gaming sessions to family photo sharing and following our teams, it’s become a hub for us to connect.. This TV unites us in the same room, creating shared memories.
This is more than a TV—it’s an essential part of our family life. I often recommend this tv to friends looking for a device that entertains, supports learning, and fosters togetherness, because this is the one to get.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Snuggy71ziggy
on December 27, 2024
Posted by: Ziggy1971
[This review was collected as part of a promotion.] I love my TV i used everything on my TV thank you for a great tv
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Senior Woman Sets up her Samsung
on December 27, 2024
Posted by: Bevdidit
[This review was collected as part of a promotion.] I received this Samsung Crystal as a Xmas Gift. I made sure to read and watch the
Visuals to set up the TV. Even still, I was concerned about attempting the set up by myself. I am 80 years old and have done some set ups during those years.
I decided to give it a try.
I am very proud to say, I not only set up the Samsung options but also set up cable network for streaming.
Visuals to set up the TV. Even still, I was concerned about attempting the set up by myself. I am 80 years old and have done some set ups during those years.
I decided to give it a try.
I am very proud to say, I not only set up the Samsung options but also set up cable network for streaming.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing tv
on December 27, 2024
Posted by: Cowboy
[This review was collected as part of a promotion.] I love Samsung . Everything i have is Samsung. It's amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Television
on December 27, 2024
Posted by: Bluedemon
[This review was collected as part of a promotion.] Television picture is so bad.the quality is not what I thought.
Value
2
Response from Samsung USBy Samsung Brand Ambassador, December 27, 2024
Bluedemon,
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US