Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
3
OK
on November 5, 2025
Posted by: None
The display is very nice but I live alone and can still not figure out how to use the remote etc without a hassle! I could use a Samsung User's Guide for Dummies!
Response from Samsung USBy Samsung Brand Ambassador, November 6, 2025
None,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the DU6900 TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the DU6900 TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the DU6900 TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the DU6900 TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
Great Tv but the remote sucks
on November 5, 2025
Posted by: TyOpinionMatters
from 720 Dixie Ln
Pro: The graphic quality is really good.
Con: The physical remote sucks. The remote is less visible to find in the house. I wish the features and buttons on the remote light up so I can change the channels at night or navigate thru the setting using the buttons
Con: The physical remote sucks. The remote is less visible to find in the house. I wish the features and buttons on the remote light up so I can change the channels at night or navigate thru the setting using the buttons
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy Samsung Brand Ambassador, November 6, 2025
TyOpinionMatters,
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Tv
on November 5, 2025
Posted by: Ross
Love my tv, I always buy samsung tv. The display, color, is great Love the samsung tv channel. I will recommend Samsung to everyone.
Written by a customer while visiting Samsung US
Customer Rating
2
It's okay.
on November 5, 2025
Posted by: Jugg
I bought it for gaming. It has a game mode. I have a ps5. I cant use game mode. It ruins it. Makes it start clipping lines don't match.
Response from Samsung USBy Samsung Brand Ambassador, November 6, 2025
Jugg,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture and color is amazing
on November 5, 2025
Posted by: asherri
Samsung TV is amazing. Color is great getting on the Internet and to the other apps lot easy to get into thank you Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Comfort tv
on November 5, 2025
Posted by: Pamela
from Gastonia NC
We love our tv, it fits the space and the color is great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
55 led
on November 5, 2025
Posted by: Moe61
Wish I could share my videos like I did with my old one but screen share works to.
Written by a customer while visiting Samsung US
Customer Rating
4
Good overall tv
on November 5, 2025
Posted by: Jmgamer11
from London ky
Good tv overall love that it has Bluetooth my only issue is there is no AUX port or composite ports. Other then that love the tv the sound is really good picture quality is awesome.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US