Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(694 Reviews)
Rating breakdown 694 reviews
5 Stars
453
4 Stars
123
3 Stars
60
2 Stars
30
1 Star
28
82%of customers recommend this product.
(
171 out of
209)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
4
Great but…
on December 27, 2024
Posted by: Shari77
[This review was collected as part of a promotion.] Great tv but I’m unable to connect my soundbar that was working on my last older model Samsung. There is not a connection port for the soundbar.
Also, some apps are not available on the tv, such as paramount plus. Or I haven’t been able to figure how to add them.
Also, some apps are not available on the tv, such as paramount plus. Or I haven’t been able to figure how to add them.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great
on December 27, 2024
Posted by: Fabio123
[This review was collected as part of a promotion.] The tv is the best in the market comparing price/ quality
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung TV - great TV Brand
on December 27, 2024
Posted by: Review
[This review was collected as part of a promotion.] Clear & sharp picture. I have another Samsung TV in the house and have had good reliability with this brand and that’s why I chose to buy again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product are great Nice HD definitiun
on December 27, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] Nice deffinitiun of mi childrems Love de TV because is a perfect product and we are see the movies and another programs of televisión very Nice.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The picture clarity
on December 27, 2024
Posted by: Movieman
[This review was collected as part of a promotion.] I’m a big movie buff so watching movies with beautiful picture and sound quality is perfect
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Makes a popping noise
on December 27, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] My tv makes a popping and clicking noise when you turn it off. It’s very loud and distracting and irritating.
Value
3
Response from Samsung USBy Samsung Advisor, December 27, 2024
Hi ShawnFralin,
Thank you for your feedback. If you are hearing a loud static noise, it could be caused by electrical feedback. I recommend the following:
1. Arranging the cables and making sure the TV has good ventilation will keep it quiet.
2. Check the cables. Make sure all cables are connected firmly to the proper, color-coded inputs on the TV and on the external devices.
3. Replace the audio connection cable.
Replace the audio connection cable, even if it is an HDMI or RF coaxial cable. Then test again to see if the issue still occurs.
4. Try connecting a different external device to the same input on the TV.
Connect a different device to the same input on the TV using the same connection cables.
For example, if a cable box is connected using the component connections, try connecting a DVD player to the same input with the same cables.
If there is no buzzing, crackling, or humming with the second external device connected, the original device (the cable box in this example) is the source of the noise.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
Thank you for your feedback. If you are hearing a loud static noise, it could be caused by electrical feedback. I recommend the following:
1. Arranging the cables and making sure the TV has good ventilation will keep it quiet.
2. Check the cables. Make sure all cables are connected firmly to the proper, color-coded inputs on the TV and on the external devices.
3. Replace the audio connection cable.
Replace the audio connection cable, even if it is an HDMI or RF coaxial cable. Then test again to see if the issue still occurs.
4. Try connecting a different external device to the same input on the TV.
Connect a different device to the same input on the TV using the same connection cables.
For example, if a cable box is connected using the component connections, try connecting a DVD player to the same input with the same cables.
If there is no buzzing, crackling, or humming with the second external device connected, the original device (the cable box in this example) is the source of the noise.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Easy set up
on December 27, 2024
Posted by: Mevtank
[This review was collected as part of a promotion.] Love my nee Samsung 65” tv.Great picture, highly suggest using with home theatre because the audio is not great.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Picture Quality
on December 27, 2024
Posted by: Nottingham
[This review was collected as part of a promotion.] The Frame TV is perfect for above our mantel. Amazing picture quality when watching and looks like a piece of art when not watching. I am very happy with our purchase!
Value
5
Written by a customer while visiting Samsung US