Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,148 Reviews)
Rating breakdown 2,148 reviews
5 Stars
1,459
4 Stars
350
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
496 out of
622)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
1
Would not purchase again
on February 24, 2025
Posted by: Lori
from Luxemburg,Wi
My tv does not have alexa, just disappointed in the tv compared to my Hisense Just over all do not care for it..
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, February 24, 2025
Lori,
We appreciate your purchase and are sorry for any confusion regarding voice assistants. You are correct, the DU6900 does not have voice assistants built in. However, they do work with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more.
Our DU8000 TV Series and above offer voice command and built-in voice assistants.
If you need assistance connecting your external Alexa device or if there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate your purchase and are sorry for any confusion regarding voice assistants. You are correct, the DU6900 does not have voice assistants built in. However, they do work with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more.
Our DU8000 TV Series and above offer voice command and built-in voice assistants.
If you need assistance connecting your external Alexa device or if there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
OPTICAL PLUG IN
on March 5, 2025
Posted by: Debbie
Love the TV, Unhappy there is not a Opical plug in for my hearing aids
Written by a customer while visiting Samsung US
Customer Rating
4
Only two inputs
on March 5, 2025
Posted by: Sssssa
Great tv but the fact it only has two HDMI’s and no optical. Can’t hook up anything but sound and one gaming unit or dvd player. Old one had three HDMI’s and optical output
Written by a customer while visiting Samsung US
Customer Rating
1
samsung tv is not good-remote goofy
on March 5, 2025
Posted by: donna
from LARGO,FL.
this was my first samsung purchase (tv) never again. to hard setting up and very poor help from your company so disappointed . remote is horrible
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, March 5, 2025
donna,
Thank you for purchasing the Samsung DU6900 TV and for bringing your concerns to our attention.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Thank you for purchasing the Samsung DU6900 TV and for bringing your concerns to our attention.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
TV is great. The remote is not so great.
on March 5, 2025
Posted by: Too p
from Southern Indiana
I really like the TV. Picture is great, I really dislike the remote.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Dependable
on March 6, 2025
Posted by: Mikkar
We only buy Samsung tv’s and are very happy with them. Our newest addition does not disappoint. They have always been dependable and have given us years of good use.
Written by a customer while visiting Samsung US
Customer Rating
4
Challenging for elders to operate.
on March 7, 2025
Posted by: Lois
from Altamont, IL
Picture is great if and when I work through the maze of selections and questions. My eyesight is getting worse and all the small print on the icons is very challenging. Purchased a voice remote but it still asks question on screen. I have.considered bring my unsmart tv back..
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
2
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Crystal Clear Picture
on April 18, 2025
Posted by: Debo
I absolutely love my new TV! It's very user-friendly, and the size is just right for my space.
Written by a customer while visiting Samsung US