Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,461 Reviews)
Rating breakdown 1,461 reviews
5 Stars
1,006
4 Stars
246
3 Stars
98
2 Stars
51
1 Star
60
82%of customers recommend this product.
(
294 out of
360)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
4
Only two inputs
on March 5, 2025
Posted by: Sssssa
Great tv but the fact it only has two HDMI’s and no optical. Can’t hook up anything but sound and one gaming unit or dvd player. Old one had three HDMI’s and optical output
Written by a customer while visiting Samsung US
Customer Rating
1
samsung tv is not good-remote goofy
on March 5, 2025
Posted by: donna
from LARGO,FL.
this was my first samsung purchase (tv) never again. to hard setting up and very poor help from your company so disappointed . remote is horrible
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, March 5, 2025
donna,
Thank you for purchasing the Samsung DU6900 TV and for bringing your concerns to our attention.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Thank you for purchasing the Samsung DU6900 TV and for bringing your concerns to our attention.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
TV is great. The remote is not so great.
on March 5, 2025
Posted by: Too p
from Southern Indiana
I really like the TV. Picture is great, I really dislike the remote.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Dependable
on March 6, 2025
Posted by: Mikkar
We only buy Samsung tv’s and are very happy with them. Our newest addition does not disappoint. They have always been dependable and have given us years of good use.
Written by a customer while visiting Samsung US
Customer Rating
4
Challenging for elders to operate.
on March 7, 2025
Posted by: Lois
from Altamont, IL
Picture is great if and when I work through the maze of selections and questions. My eyesight is getting worse and all the small print on the icons is very challenging. Purchased a voice remote but it still asks question on screen. I have.considered bring my unsmart tv back..
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
2
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Crystal Clear Picture
on April 18, 2025
Posted by: Debo
I absolutely love my new TV! It's very user-friendly, and the size is just right for my space.
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features, great picture and sound
on April 18, 2025
Posted by: Tinson
[This review was collected as part of a promotion.] I really love my Samsung products, I've been using Samsung for over 10 years. From mobile devices to televisions and sound systems.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful TV
on April 18, 2025
Posted by: Lulu
This was a Christmas present from my son. I love the TV sharp picture easy to use the menu. I really like being able to mirror The Chosen to my TV
Written by a customer while visiting Samsung US