Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(694 Reviews)
Rating breakdown 694 reviews
5 Stars
453
4 Stars
123
3 Stars
60
2 Stars
30
1 Star
28
82%of customers recommend this product.
(
171 out of
209)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
4
Sound Quality
on December 21, 2024
Posted by: SSTVShopper
[This review was collected as part of a promotion.] The sound quality and power of the speakers needs to better.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Not voice capable
on December 21, 2024
Posted by: Jack
This tv says voice remote. The remote is not. The tv doesn't support voice with or without the remote.
Response from Samsung USBy Samsung Brand Ambassador, December 23, 2024
Jack,
We appreciate your purchase and are sorry for any confusion regarding voice assistants. You are correct, the DU6900 does not have voice assistants built in. However, they do work with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more.
Our DU8000 TV Series and above offer voice command and built-in voice assistants.
If you need assistance connecting your external Alexa device or if there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate your purchase and are sorry for any confusion regarding voice assistants. You are correct, the DU6900 does not have voice assistants built in. However, they do work with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more.
Our DU8000 TV Series and above offer voice command and built-in voice assistants.
If you need assistance connecting your external Alexa device or if there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
A great tv for the price.
on December 22, 2024
Posted by: janz
A great tv for the price. 4 star came because of the remote control, the most difficult remote I have ever used.
Written by a customer while visiting Samsung US
Customer Rating
3
Sound Issues
on December 22, 2024
Posted by: TRex
I like the picture quality for the price. But very disappointed in sound quality. I bought a sound bar to fix that issue, but very disappointed that the TV does not have an optical output, so I must connect via Bluetooth which causes latency issues.
Response from Samsung USBy Samsung Brand Ambassador, December 23, 2024
TRex,
Thank you for choosing the Samsung DU6900 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Thank you for choosing the Samsung DU6900 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
2
Should have shopped around
on December 22, 2024
Posted by: Helron
from Virginia
Difficult to navigate , no voice remote included, lousy sound
Features
2
Performance
3
Design
3
Value
2
Response from Samsung USBy Samsung Brand Ambassador, December 23, 2024
Helron,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
The standard remote included with the DU6900 TV does not feature voice controls, but the TV can be control with voice commands as it is compatible with voice assistants like Alexa and Bixby.
To adjust the Sound Settings, go to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
I hope these tips help you enjoy your new product. You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
The standard remote included with the DU6900 TV does not feature voice controls, but the TV can be control with voice commands as it is compatible with voice assistants like Alexa and Bixby.
To adjust the Sound Settings, go to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
I hope these tips help you enjoy your new product. You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Crystal Clear
on December 22, 2024
Posted by: Daboniel
Great TV! Especially for the price! Plenty of options and great picture.
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome picture
on December 23, 2024
Posted by: Jay711
[This review was collected as part of a promotion.] This product has great features and outstanding picture quality whether I'm watching sports or kicking back watching a movie!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung does it again
on December 23, 2024
Posted by: Janluis
[This review was collected as part of a promotion.] I use this TV for our main living room and our family loves it. 240 refresh rate makes a difference in samsung Tvs but after looking at all the new oled I need to upgrade. I will always get a samsung when it comes to TV or monitors
Value
5
Written by a customer while visiting Samsung US