Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Awesomeness
on November 20, 2025
Posted by: Smsnglvr
[This review was collected as part of a promotion.] This unit does more than holds up my long-held expectations for Samsung-it exceeds them. I had an accident with my last one, and was able to both get it replaced WITH an upgrade (not for free, but the cost variance was minimal). This is why Samsung had been my tech go-to for 2 decades and counting!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great color
on November 20, 2025
Posted by: Kimmie
I love my tv. So clear and the picture and color is beautiful
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfection
on November 20, 2025
Posted by: Kroy
from Fay north carolina
Wow what a view it is perfect and beautiful thank you
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on November 20, 2025
Posted by: Joel
I love the ease of the functions and the quality makes me enjoy watching.
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on November 20, 2025
Posted by: Russ
from Louisiana
This is a really fantastic TV. My only complaint is that the menu is a not user friendly when switching between sources.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Crystal UHD Is so Good
on November 20, 2025
Posted by: YoungflexAxel
from Mexico
Is a very good Tv, the resolution is amazing 1000/10 I love it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung tvs are no good!
on November 20, 2025
Posted by: DeeJ
from North Carolina
The tv never stay connected to the WiFi. Everything else always works but the Samsung tvs. I brought a 65 in April it stop working in August picture want show up. I’m done with Samsung tvs
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Brand Ambassador, December 8, 2025
DeeJ,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
2
It’s okay
on November 20, 2025
Posted by: Kate_ay
from Denver
The TV is just okay. The picture quality isn’t as good as I expected — our old Samsung actually looked better. The screen always feels too dark, even after trying every picture mode and adjusting the settings. Also, after less than a year of use, the top of the screen developed strange wavy distortions. For the price, I expected better durability and brightness
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
4
Response from Samsung USBy Samsung Brand Ambassador, December 8, 2025
Kate_ay,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US