Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
3
Volume and remote don’t work half of the time.
on November 20, 2025
Posted by: No volume tv
More than half of the time the volume doesn’t work. I have to unplug tv which is hard because it’s hanging on the wall. I won’t buy another Samsung the last one before this was only a few years old and it just went back one day.
Response from Samsung USBy Samsung Brand Ambassador, December 8, 2025
No volume tv,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
No display
on November 20, 2025
Posted by: Bruce Isaac
from Greenville sc
TV stop coming On after 6 months. I threw the tv away and said I would never buy another Samsung
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on November 20, 2025
Posted by: Bridget
from Edgewater, Fl
I am enjoy my Samsung TV Immensely, I have it on a bracket that makes viewing in any direction. Very easy to work with and picture is beautiful
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
gets the job done
on November 20, 2025
Posted by: steve O O
from NE Ohio
It gets the job done. Wish the audio volume could be a little louder though.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
65” Class Crystal UHD. DU6900
on November 20, 2025
Posted by: Bonbon from Kokomo
from Kokomo, IN
For the record, I was not compensated for this review. The picture is amazingly clear and looks like images are people directly in my presence! Connectivity is pretty good! The colors are aesthetically pleasing and true to life! I would personally purchase this tv over and over! The price point made it even more worthwhile!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the features
on November 20, 2025
Posted by: Frank
from Hubbard Ohio
Great Tv love that you can play Xbox on it. Samsung channels are a plus too
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on November 20, 2025
Posted by: Jimmy
from Boston,Ma
Great size to fit in my bedroom. Delivers great clarity and easy on the eyes. Appreciate the design and how slim the tv is also. I am enjoying this tv while watching sports, movies, and gaming.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Must have had a faulty TV
on November 20, 2025
Posted by: Jace
from Milton Florida
TV Sound makes loud pop about once a week, then sound is completelygone. We unplug it, then sound is back
Features
5
Performance
3
Design
4
Value
5
Response from Samsung USBy Samsung Brand Ambassador, December 8, 2025
Jace,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US