Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
4
Overall good quality product
on November 6, 2024
Posted by: Shahid
Overall good quality product but sometimes Amazon prime videos & YouTube videos are not loading. I don't understand such issue.
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy Samsung Advisor, November 11, 2024
Hi Shahid,
We appreciate your feedback on Prime and YouTube Videos that are unresponsive, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU6900 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you’re experiencing issues with the Wi-Fi connection, we suggest you try the following:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
4. Try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback on Prime and YouTube Videos that are unresponsive, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU6900 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you’re experiencing issues with the Wi-Fi connection, we suggest you try the following:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
4. Try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Great pictures and sounds
on November 6, 2024
Posted by: LOVE2spend
[This review was collected as part of a promotion.] It's amazing how fast it is when I'm streaming from my phone to the TV.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
AMAZING tv
on November 5, 2024
Posted by: Conik4289
[This review was collected as part of a promotion.] One of the best tvs out thier right know. The uhd is so amazing the color is life like and the sound of the tv it self is loud and clear. The image is amazing and beautiful. I wish I could get one of these for every room!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing 4K Quality
on November 5, 2024
Posted by: KGReviewed
[This review was collected as part of a promotion.] I use this TV for light family gaming and tonnes of streaming and we love it. The interface is not our favorite but the picture quality in AMAZING. We love the quick adjustments to put darker settings for night time (it gets nice and dim) but we are generally watching in full sun and this thing keeps up!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
one wish
on November 5, 2024
Posted by: kim s
love it, but wish it had more ports in the back for external surround sound and gaming products.
Written by a customer while visiting Samsung US
Customer Rating
5
This product is on point
on November 3, 2024
Posted by: Alziyadi26
[This review was collected as part of a promotion.] I use it for a lot of things, streaming and video games
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV ever
on November 1, 2024
Posted by: Samsungbetterchooseme
[This review was collected as part of a promotion.] Very good TV. Can connect my iPhone to it and play games on it. Which is very advance for a TV. I'm not just talking about those basic games like solitaire no. I'm talking about fortnite, need for speed triple a games that would require PC specs but this TV can do that. Has enough humi ports and was able to connect surround sound system to it. Speakers are very nice too. Very loud at volume 10 overall best tv
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great quality for price
on November 1, 2024
Posted by: Deadshot
[This review was collected as part of a promotion.] The tv looks awesome. It runs 4k without any lag. You can also play your games with console on 4k60 fps. Visuals are awesome for this price.
Value
5
Written by a customer while visiting Samsung US