Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
1
Don't buy if you want a remote that functions,!
on November 11, 2024
Posted by: Bad remote
Horrible remote with little documentation. Just horrible.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
3
Response from Samsung USBy Samsung Advisor, November 12, 2024
Hi Bad Remote,
Thank you for sharing your opinion on the DU6900 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote.
You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for sharing your opinion on the DU6900 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote.
You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
Worked great till][
on November 11, 2024
Posted by: Soulmaster
[This review was collected as part of a promotion.] Was enjoying quality videos until right side started to go black. The more I watched the more it moved till screen was all black.
Value
2
Response from Samsung USBy Samsung Advisor, November 11, 2024
Hi Soulmaster,
I'm very sorry you are experiencing issues with your DU6900 TV screen. Please reach out to us to schedule a warranty appointment. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
I'm very sorry you are experiencing issues with your DU6900 TV screen. Please reach out to us to schedule a warranty appointment. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
I highly recommend.
on November 11, 2024
Posted by: JeifR2
[This review was collected as part of a promotion.] This product boasts an impressive array of features. Its sleek design is sure to complement any home theater setup. The picture quality is vibrant and crystal clear, providing an immersive viewing experience. Seamless integration with streaming services allows for endless entertainment options. Overall, this is a highly recommended choice for anyone seeking a top-of-the-line viewing experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing quality TV for all
on November 11, 2024
Posted by: Pbinggg
[This review was collected as part of a promotion.] This t.v is amazing with crystal clear visuals and stellar audio! I've never seen a better t.v, ever
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful picture
on November 11, 2024
Posted by: MikeM
from 21502
Bought this about 3 weeks ago. Love the picture quality. 2 issues with the TV though. Not enough hdmi ports and no fiber port like my older Samsung tv
I would recommend this to a friend!
Features
2
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture and great fearures
on November 11, 2024
Posted by: Needspace
[This review was collected as part of a promotion.] Definitely one of the clearest tv's I have ever owned samdung has never disappointed would definetly recommend to absolutely everyone features are fantastic, movies and gaming on here is unreal makes you feel as if your right there inside the game or movie.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Decent .. affordable
on November 10, 2024
Posted by: roger88
[This review was collected as part of a promotion.] This tv is decently priced and has nice features. Exelent picture
Value
3
Response from Samsung USBy Samsung Brand Ambassador, November 11, 2024
roger88,
Thank you for purchasing the Samsung DU6900 TV. Your new TV is engineered with a fast and powerful processor, able to accurately upscale content from all connected and streaming sources to stunning 4K resolution.
If you should ever have concerns or questions regarding setup, function, features, or settings, please know that Samsung Customer Support is here to help.
Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Thank you for purchasing the Samsung DU6900 TV. Your new TV is engineered with a fast and powerful processor, able to accurately upscale content from all connected and streaming sources to stunning 4K resolution.
If you should ever have concerns or questions regarding setup, function, features, or settings, please know that Samsung Customer Support is here to help.
Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent experience
on November 10, 2024
Posted by: Perfection
[This review was collected as part of a promotion.] By far the best TV we've purchased thus far! I recommend to everyone looking to buy a new television. Sounds great, perfect picture, price is decent! Try it out for yourselves you'll see what I mean!
Value
5
Written by a customer while visiting Samsung US