Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,161 Reviews)
Rating breakdown 2,161 reviews
5 Stars
1,472
4 Stars
350
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
507 out of
633)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
4
Easy set up, great picture
on December 22, 2025
Posted by: AlfOhio
[This review was collected as part of a promotion.] Great picture, easy set up. No lag in software. My only problem is the sound isn't great, a soundbar does help.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love Samsung!
on December 27, 2025
Posted by: Birdienurse04
from Danville, Va
I love my Samsung TV. It is the third one that I have own. Samsung has the best quality for the money!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Connect and picture
on December 28, 2025
Posted by: Amy68sam
[This review was collected as part of a promotion.] This TV is the worst about staying connected to the internet and the picture continues to go out of focus when changing channels
Value
3
Response from Samsung USBy Samsung Brand Ambassador, December 29, 2025
Amy68sam,
We appreciate your feedback on the Samsung DU6900 TV. I'm sorry to hear you are experiencing.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. To ensure you do not miss any Firmware Updates, I recommend enabling Auto Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns. If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
We appreciate your feedback on the Samsung DU6900 TV. I'm sorry to hear you are experiencing.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. To ensure you do not miss any Firmware Updates, I recommend enabling Auto Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns. If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Good Samsung TV
on December 29, 2025
Posted by: Ramasamy
[This review was collected as part of a promotion.] This Samsung TV is an 8 on 10 across the board. Would recommend this as a first TV.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Does not work
on December 30, 2025
Posted by: RRockseth
from Demimg NM
The TV was great, good picture and worked well. Until 1 year and 4 days after we purchased it. It just stopped working. Tries to turn on, sound for about a second, no picture. We live away from any service Center. So we had to buy a new TV.
Disappointed.
Disappointed.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Brand Ambassador, December 31, 2025
RRockseth,
Thank you for sharing your feedback. Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
Thank you for sharing your feedback. Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Best Smart TV
on December 31, 2025
Posted by: chad_33i
from Gadsden, AL
High quality display and tons of free extras on Samsung TV and gaming hub.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great quality
on January 5, 2026
Posted by: Vonessa
from California, Oroville
A great tv at a great price. Will be buying a smaller one for my bedroom. Samsung is always great quality!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on January 5, 2026
Posted by: BiggE
from 69b Franklin St., B Somersworth New Hampshire
The best T.V. I have ever purchased I love it especially if you have ever had
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US