Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,023 Reviews)
Rating breakdown 2,023 reviews
5 Stars
1,369
4 Stars
332
3 Stars
144
2 Stars
76
1 Star
102
78%of customers recommend this product.
(
422 out of
538)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
1
HORRIBLE way power connected to the back of the TV
on December 20, 2025
Posted by: Maria
This is based on the product! My TV was lovely but poorly designed! It took e 6 months to figure out the problem! The wire that went from the power to the TV plugged into the back of the TV but kept loosening — it wouldn’t stay plugged in — and would just slide out so that the TV kept losing full contact and would repeatedly have a blank screen with a white rotating circle, suddenly connect and picture and sound would come on, then go off again. When I finally figured it out it was an awkward angle for me to push the power connector back up so it connected. It might work for a few days or a few hours or a few minutes. I never knew. I’m 83 and got it as a bonus gift when I moved into this independent living facility. One night I pushed up a little too hard in my frustration and knocked it off its stand and onto my toe. Well the toe has healed but the TV didn’t survive. I purchased a non-Samsung replacement and am living happily ever after!
Response from Samsung USBy Samsung Brand Ambassador, December 22, 2025
Maria,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on December 20, 2025
Posted by: PrkChpRN85
from Altoona, PA
Great product. Excellent picture and sound. Streams internet with no issues.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Early defect
on December 21, 2025
Posted by: Popbleazey
We were pleased with the tv until it developed a thin vertical blank line on left side of screen. Should not have defect this soon.
Response from Samsung USBy Samsung Brand Ambassador, December 22, 2025
Popbleazey,
We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU6900 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU6900 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture & easy channel management mostly
on December 21, 2025
Posted by: Goodtiger7
from Necedah,WI.
Connectivity is great. Have no problems with this TV brand actually love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good quality
on December 22, 2025
Posted by: Siang Uk
I like my Samsung TV very much I like the color the screen everything perfect good quality ❤️❤️❤️
Written by a customer while visiting Samsung US
Customer Rating
4
Easy set up, great picture
on December 22, 2025
Posted by: AlfOhio
[This review was collected as part of a promotion.] Great picture, easy set up. No lag in software. My only problem is the sound isn't great, a soundbar does help.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has overall great features and pictur
on December 24, 2025
Posted by: Sellece
[This review was collected as part of a promotion.] I love this product from Samsung. The Samsung television has a great picture and picture settings to change the picture to your own preference. The sound of the television is also great. I love the features on the product as well. Everything is easy to access and navigate as far as getting to and switching applications that are downloaded on the device. The only thing I don't like about the television is the lack of space as far as GBs to download more apps. Ever since I had it serviced and the circuit board replaced. It seems to no hold or have any memory space. I really wish I could get a new one instead of dealing with that issue. This is my experience and overall review of the Samsung product. Thank you.
Value
5
Written by a customer while visiting Samsung US