Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
4
This product has excellent image resolution.
on November 30, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] I use the TV for streaming, playing videogames on Xbox. I like watch movies with my family, we enjoy it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
One of the most amazing products I've ever owned.
on November 30, 2024
Posted by: AnthonyWins
[This review was collected as part of a promotion.] As a monitor and a TV. We use it constantly. I love the quality and the features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good tv crystal clear picture and great sound
on November 30, 2024
Posted by: Hollywood
[This review was collected as part of a promotion.] Use t.v for streaming, videos, movies, pictures and some games
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not compatible
on November 30, 2024
Posted by: Robert W
from Staten Island NY
This TV is not compatible with my Cable Provider FIOS so it is almost useless
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, December 2, 2024
Robert W,
We appreciate you sharing the issues you’re experiencing when connecting your DU6900 TV to your cable box. Please go to the Connection Guide for details: Source > Connection Guide.
Make sure that your external device is connected securely and turned on. Move to Sources to switch to other input sources: Source > Sources.
Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approx. 2 minutes). Source > Connection Guide > Video Device > HDMI Troubleshooting,
Also, please check the broadcast signals or the network that is connected to your cable box.
For further assistance, please know we’re here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
We appreciate you sharing the issues you’re experiencing when connecting your DU6900 TV to your cable box. Please go to the Connection Guide for details: Source > Connection Guide.
Make sure that your external device is connected securely and turned on. Move to Sources to switch to other input sources: Source > Sources.
Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approx. 2 minutes). Source > Connection Guide > Video Device > HDMI Troubleshooting,
Also, please check the broadcast signals or the network that is connected to your cable box.
For further assistance, please know we’re here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Nice tv
on November 30, 2024
Posted by: Grouch
from Arksnsas
We’ve had this tv for a few weeks now. This tv is well worth the money. It has great sound and a great picture, and color. The only reason I rated it a four is the refresh rate is slow, but other than that I would rate it a five.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
beautiful !!!
on November 29, 2024
Posted by: tegus13
from Newark , NJ
The TV is awesome , nothing for excuses however I think that you hide all the benefits of the remote control , that's it
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture quality
on November 29, 2024
Posted by: Seaboard
Great features, Good color, good reception
2 complaints- commercials are too loud and remote is too small
2 complaints- commercials are too loud and remote is too small
Written by a customer while visiting Samsung US
Customer Rating
1
Tv is disappointing. Won’t recommend!
on November 29, 2024
Posted by: Millie
[This review was collected as part of a promotion.] Features suck! Very disappointing. Unable to get closed captions!
No audio on remote!
No audio on remote!
Value
1
Response from Samsung USBy Samsung Brand Ambassador, December 2, 2024
Millie,
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams.
Please know that most Streaming Apps have their own Settings for Closed Captioning. Go into each app and locate the settings icon to enable Closed Captioning.
To access all other Closed Captioning Settings, go to Settings > All Settings> General > Accessibility > Caption Settings.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams.
Please know that most Streaming Apps have their own Settings for Closed Captioning. Go into each app and locate the settings icon to enable Closed Captioning.
To access all other Closed Captioning Settings, go to Settings > All Settings> General > Accessibility > Caption Settings.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US