Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,023 Reviews)
Rating breakdown 2,023 reviews
5 Stars
1,369
4 Stars
332
3 Stars
144
2 Stars
76
1 Star
102
78%of customers recommend this product.
(
422 out of
538)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
2
Good for a very cheap 75" TV
on December 6, 2025
Posted by: Alejandro
[This review was collected as part of a promotion.] Overall the TV is fine for the price I paid, but in reality, there are numerous issues...
First, it looks like the tv was not assembled correctly, with a large gap present in the panels.
Next, the software on this tv is painfully slow and glitchy. I really hope higher end Samsung's don't have this issue. I'm not even sure how anything is this slow in 2025. I wasn't able to load Xfinity stream or F1tv at all, and had to buy a ROKU just to use those apps. Apparently F1tv not working is a known issue that has been happening for YEARS. Now, the tv will randomly switch to Roku. Want to watch Peacock? Roku live tv. Samsung TV Plus? Roku live tv.
Operating my Bose sound bar from the tv is also an ordeal. Sometimes it automatically connects, but almost never. Usually I have to go through the settings because the option to quick connect doesn't appear or froze. When it does connect, it's nearly 30 seconds of no audio whatsoever while it switches over, and when it does finally switch, I have to cross my fingers that it doesn't randomly decide to begin at max volume and wake up my roommate. I say cross my fingers because the volume control doesn't work... Ever... Like I can hold the volume down button for a minute straight and maybe get it to move 25% down as a I watch the numbers randomly jump up and down by 5+ percent.
Then there's the issue of just how slow everything is in general. It's pretty frustrating and embarrassing when people are over.
Bad tv, ok price.
Value
2
Response from Samsung USBy Samsung Brand Ambassador, December 8, 2025
Alejandro,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on December 9, 2025
Posted by: Ndrsjr
[This review was collected as part of a promotion.] This tv is great I'm looking into getting another for my bedroom
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Accessing features was weird and couldn't use many
on December 9, 2025
Posted by: MISSE263
[This review was collected as part of a promotion.] Not the biggest fan of this model, you couldn't add new apps but one cool thing i must mention was the sign language interpretation avatar, I applaud Samsung for that having that feature alone...
Value
2
Response from Samsung USBy Samsung Brand Ambassador, December 10, 2025
MISSE263,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
Hate it
on December 11, 2025
Posted by: Tdawg
I hate this tv. It is great for streaming but live tv is the worst. Any scene that is in the dark or a darker room is near impossible to see
Response from Samsung USBy Samsung Brand Ambassador, December 12, 2025
Tdawg,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
Constantly losing connection
on December 11, 2025
Posted by: Frank
from Davidson nc
I keep losing connection to the channel whether it’s streaming or Samsung TV or cable or plain old air waves
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
5
Response from Samsung USBy Samsung Brand Ambassador, December 12, 2025
Frank,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
It was awesome until it died
on December 11, 2025
Posted by: Seanwow42
[This review was collected as part of a promotion.] Best TV ever had never had a Samsung before and it was great and it was like it what an amazing picture until one day it started blinking, then after the screen would blink a couple times it would go back on then a couple days later the screen went blank and it would shut off and it would never come back on ever again in fact the whole screen went blank and never turned on or went ever again it was pretty expensive to buy such an awesome TV only to have it a few months later blank on and off and then never turn on again to have to buy another TV all over again...
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Value Tv
on December 16, 2025
Posted by: Ivonnegtz
[This review was collected as part of a promotion.] Great value and stunning picture
I am very impressed with the Samsung DU6900. For a 2024 model, the picture quality punches way above its price tag. The 4K upscaling makes even older TV shows look crisp. It was incredibly easy to set up right out of the box, and it fits perfectly in my living room. Highly recommended if you want a quality Samsung TV without breaking the bank.
I am very impressed with the Samsung DU6900. For a 2024 model, the picture quality punches way above its price tag. The 4K upscaling makes even older TV shows look crisp. It was incredibly easy to set up right out of the box, and it fits perfectly in my living room. Highly recommended if you want a quality Samsung TV without breaking the bank.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Only has 2 HDMI inputs. Very lacking.
on December 20, 2025
Posted by: Bobby
Lacking hdmi inputs Sometimes comes on by itself. Otherwise is fine.
Response from Samsung USBy Samsung Brand Ambassador, December 22, 2025
Bobby,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US