Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,162 Reviews)
Rating breakdown 2,162 reviews
5 Stars
1,472
4 Stars
351
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
508 out of
634)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
3
Good when it works right
on December 5, 2025
Posted by: Sherm_100
Not happy at all. Nothing but problems. I can be watching a show and the screen just turns into one color that is the whole screen no show nothing just color. Would not recommend
Response from Samsung USBy Samsung Brand Ambassador, December 8, 2025
Sherm_100,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on December 5, 2025
Posted by: DisGuy
[This review was collected as part of a promotion.] The picture is crystal clear, I can hook it up to my smart devices and link it together with my stove, washer, dryer, and refrigerator. I love Samsung products, no once has these product is given me a problem. Easy to use and set up. No complications and no complaints.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
My Samsung Tv
on December 5, 2025
Posted by: Debbie
from Plant City, Fl 33563
Pet toy barely hit screen develope a crack white lines then a week later lines increase til picture wasn't hardly there But b4 then picture / sound quality were fine .
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Samsung Brand Ambassador, December 8, 2025
Debbie,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
2
Good for a very cheap 75" TV
on December 6, 2025
Posted by: Alejandro
[This review was collected as part of a promotion.] Overall the TV is fine for the price I paid, but in reality, there are numerous issues...
First, it looks like the tv was not assembled correctly, with a large gap present in the panels.
Next, the software on this tv is painfully slow and glitchy. I really hope higher end Samsung's don't have this issue. I'm not even sure how anything is this slow in 2025. I wasn't able to load Xfinity stream or F1tv at all, and had to buy a ROKU just to use those apps. Apparently F1tv not working is a known issue that has been happening for YEARS. Now, the tv will randomly switch to Roku. Want to watch Peacock? Roku live tv. Samsung TV Plus? Roku live tv.
Operating my Bose sound bar from the tv is also an ordeal. Sometimes it automatically connects, but almost never. Usually I have to go through the settings because the option to quick connect doesn't appear or froze. When it does connect, it's nearly 30 seconds of no audio whatsoever while it switches over, and when it does finally switch, I have to cross my fingers that it doesn't randomly decide to begin at max volume and wake up my roommate. I say cross my fingers because the volume control doesn't work... Ever... Like I can hold the volume down button for a minute straight and maybe get it to move 25% down as a I watch the numbers randomly jump up and down by 5+ percent.
Then there's the issue of just how slow everything is in general. It's pretty frustrating and embarrassing when people are over.
Bad tv, ok price.
Value
2
Response from Samsung USBy Samsung Brand Ambassador, December 8, 2025
Alejandro,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on December 9, 2025
Posted by: Ndrsjr
[This review was collected as part of a promotion.] This tv is great I'm looking into getting another for my bedroom
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Accessing features was weird and couldn't use many
on December 9, 2025
Posted by: MISSE263
[This review was collected as part of a promotion.] Not the biggest fan of this model, you couldn't add new apps but one cool thing i must mention was the sign language interpretation avatar, I applaud Samsung for that having that feature alone...
Value
2
Response from Samsung USBy Samsung Brand Ambassador, December 10, 2025
MISSE263,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
Hate it
on December 11, 2025
Posted by: Tdawg
I hate this tv. It is great for streaming but live tv is the worst. Any scene that is in the dark or a darker room is near impossible to see
Response from Samsung USBy Samsung Brand Ambassador, December 12, 2025
Tdawg,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
Constantly losing connection
on December 11, 2025
Posted by: Frank
from Davidson nc
I keep losing connection to the channel whether it’s streaming or Samsung TV or cable or plain old air waves
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
5
Response from Samsung USBy Samsung Brand Ambassador, December 12, 2025
Frank,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US