Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,023 Reviews)
Rating breakdown 2,023 reviews
5 Stars
1,369
4 Stars
332
3 Stars
144
2 Stars
76
1 Star
102
78%of customers recommend this product.
(
422 out of
538)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
3
Glare and resolution
on December 5, 2025
Posted by: Beauty RiTieuals
It's ok. The resolution is not the best. Even with the brightness set at high, the pictures still appear dark and the glare of any reflection makes it less enjoyable.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Samsung Brand Ambassador, December 8, 2025
Beauty RiTieuals,
I’m sorry to hear you’re not fully satisfied with the DU6900 TV’s picture quality. If the image is too dim, try adjusting Picture Mode, Contrast, Brightness, or Sharpness settings.
First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode.
I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
I’m sorry to hear you’re not fully satisfied with the DU6900 TV’s picture quality. If the image is too dim, try adjusting Picture Mode, Contrast, Brightness, or Sharpness settings.
First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode.
I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great looking television
on December 5, 2025
Posted by: Lilypad
It has been used a few times and we are very pleased with it. Im still getting used to the remote. The sound is great as well.
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv
on December 5, 2025
Posted by: Duffy
Great tv overall. The display is very nice. All the apps are good and makes it easy to watch all the shows. Got rid of Roku bc of the apps.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
great features
on December 5, 2025
Posted by: gdad
Great picture and a good amount of apps but not enough HDMI PORTS
Written by a customer while visiting Samsung US
Customer Rating
4
Unfortunate Scary, Loud Knocking Sound.
on December 5, 2025
Posted by: Cathy
from Hershey PA 17033
You make a beautiful TV. The only problem I have with my television is that once in awhile the sound will make a loud popping noise. It’s scary and very loud. It has happened about 3 times since I’ve had the TV. The first time I called Samsung. When I turn it off and back on, it seems to solve the problem then, until the next time.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good when it works right
on December 5, 2025
Posted by: Sherm_100
Not happy at all. Nothing but problems. I can be watching a show and the screen just turns into one color that is the whole screen no show nothing just color. Would not recommend
Response from Samsung USBy Samsung Brand Ambassador, December 8, 2025
Sherm_100,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on December 5, 2025
Posted by: DisGuy
[This review was collected as part of a promotion.] The picture is crystal clear, I can hook it up to my smart devices and link it together with my stove, washer, dryer, and refrigerator. I love Samsung products, no once has these product is given me a problem. Easy to use and set up. No complications and no complaints.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
My Samsung Tv
on December 5, 2025
Posted by: Debbie
from Plant City, Fl 33563
Pet toy barely hit screen develope a crack white lines then a week later lines increase til picture wasn't hardly there But b4 then picture / sound quality were fine .
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Samsung Brand Ambassador, December 8, 2025
Debbie,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US