Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(693 Reviews)
Rating breakdown 693 reviews
5 Stars
453
4 Stars
123
3 Stars
59
2 Stars
30
1 Star
28
82%of customers recommend this product.
(
171 out of
209)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
A wonderful experience
on December 6, 2024
Posted by: Aimzee786
[This review was collected as part of a promotion.] We have been looking around to buy a TV with clear vision, sound system and most importantly to fit our high demands of perfection and quality. Fortunately, after doing some deep research online, we finally made up our minds and brought this TV home. I am no tech, but I have to be honest with you that buying this TV was the best decision I made in years!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice
on December 6, 2024
Posted by: Blue
Have had for about a month and love the picture, but the volume control is the slowest I have ever seen
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Crystal clear
on December 7, 2024
Posted by: Jilibabi
[This review was collected as part of a promotion.] I love the colors and clear picture the settings are easy to use and navigate
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Just like the movies!
on December 7, 2024
Posted by: JoJo
from Texas
We have loved our new Samsung tv. Such a beautiful picture with good color and clarity. We feel like we are at the movie theater.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great medium size tv
on December 7, 2024
Posted by: Jerr
from Charlotte NC
Got this unit for my new screen porch. Perfect size for the location I needed to place it. Easy to set up. Great picture Love all the features.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good tv, good image
on December 7, 2024
Posted by: L2sptv
[This review was collected as part of a promotion.] Good tv, nice picture, has xbox online, but is laggier than the oled model
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This TV has so much to offer
on December 8, 2024
Posted by: sayuri
[This review was collected as part of a promotion.] I own a hand me down Samsung Smart TV and I just love it. I'm so impressed with it and the Samsung TV Plus was such a bonus I didn't know was part it.
Moving on, we've been thinking of getting a brand new tv just because we weren't happy with the picture quality. So having the Crystal UHD TV was a life changer. All of us was so impressed with the picture quality, the way it adjusts to the wireless internet when it's slow, just smooths itself out properly (i hope that make sense). The remote has a bit of a learning curve from what was the norm, but it's actually convinient and easy to understand once you get the hang of it.
Starting the TV was easy and fast so exploring it was really informative. It was a bit overwhelming because it has a lot to offer. Makes you realize how much smart TVs has come.
We plugged in the Nintendo Switch and it's just so seemless and easy to use. Plus, the added gaming setting was surprising! We're just so used to plug and play, that having the setting was cool.
What more can I say, really happy having a new TV, really happy with everything with it. I really have no complaints.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on December 8, 2024
Posted by: Livefree
from Florida
Everything was great except it had no sound output port. I did realize that when I got it. Took it back. Tried to get a different Samsung tv that did and they don’t put one on till you get to the 8000 series
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
5
Value
3
Response from Samsung USBy Samsung Brand Ambassador, December 9, 2024
Livefree,
Thank you for choosing the Samsung DU6900 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~Samsung Pro
Thank you for choosing the Samsung DU6900 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~Samsung Pro
Written by a customer while visiting Samsung US