Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,023 Reviews)
Rating breakdown 2,023 reviews
5 Stars
1,369
4 Stars
332
3 Stars
144
2 Stars
76
1 Star
102
78%of customers recommend this product.
(
422 out of
538)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
This product works great
on December 4, 2025
Posted by: Noobiee100
[This review was collected as part of a promotion.] I have had this tv and it works amazing. I love the picture quality even though its entry uhd.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on December 5, 2025
Posted by: SFIV
from Moultonborough NH
Bought this tv brand new in march of 2025. By August 2025, the screen stopped working all together during a tv show. We’ve reset multiple times and still does not work. VERY DISAPPOINTED
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Brand Ambassador, December 8, 2025
SFIV,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
Very poor overall
on December 5, 2025
Posted by: Veins
from Proctorsville, VT
Display, resolution, refresh rate, and connectivity plus processor. To be quite honest, the entire TV just fell apart after 1 week of ownership. So much so, I had to return the TV
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Samsung Brand Ambassador, December 8, 2025
Veins,
Thank you for sharing your experience. Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
Thank you for sharing your experience. Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
A great TV.
on December 5, 2025
Posted by: Willburr
[This review was collected as part of a promotion.] The picture is the clearest I've ever seen. I'm 76 and watched a lot of TV. My Samsung is a joy to watch, the colors, and the clarity is heads above the rest.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on December 5, 2025
Posted by: Crazy legs
Picture is great and it is always dependable. Colors are stunning.
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on December 5, 2025
Posted by: Lee 1
Enjoying beautiful colors and size. Very pleased with this TV
Written by a customer while visiting Samsung US
Customer Rating
1
Add apps
on December 5, 2025
Posted by: Dana
from Kemah texas
Terrible process to add apps
Can’t add fox one app
Can’t add fox one app
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, December 8, 2025
Dana,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
2
It ok I guess.
on December 5, 2025
Posted by: Carrie
from seabrook nh
Its ok. The display is the better feature, not great, just good, but the tv overall is just ok. I enjoy the slimness, but I wish I had gone with something else for my living room. Its clunky to navigate. There's too much going on on the menus. The volume button on the remote I don't like. Its slow to start. I don't think I will go with a samsung again unfortunately. I have always purchased Magnavox in the past and this was my first Samsung. Sadly I think it will be my last. I was excited to try one, and just ended up disappointed. We all have Samsungs in our home and all have the same troubles.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Samsung Brand Ambassador, December 8, 2025
Carrie,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US