Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,163 Reviews)
Rating breakdown 2,163 reviews
5 Stars
1,473
4 Stars
351
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
509 out of
635)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
3
Volume and remote don’t work half of the time.
on November 20, 2025
Posted by: No volume tv
More than half of the time the volume doesn’t work. I have to unplug tv which is hard because it’s hanging on the wall. I won’t buy another Samsung the last one before this was only a few years old and it just went back one day.
Response from Samsung USBy Samsung Brand Ambassador, December 8, 2025
No volume tv,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture love it
on November 20, 2025
Posted by: Got it at a great price
I love it. Watch it everyday . It's great. Showes a great picture.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on November 21, 2025
Posted by: Pepqueen
I enjoy my Samsung plus flat screen tv I no longer have cable and the Samsung plus channels are so helpful a blessing
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Using it for almost 1.5 years
on November 21, 2025
Posted by: HaidiStriker
[This review was collected as part of a promotion.] Perfect size and picture quality for my TV lounge. I have been using my tv for 1.5 year now. Works well with PS5, samsung speakers. No issues whatso ever. I clear cache after every 2 months or so and dont face any issues.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Nice picture
on November 22, 2025
Posted by: Golfer
from Providence. Rhode Island
Easy setup like to get another Samsung Oleg tv for great picture love Samsung phones thanks.
Written by a customer while visiting Samsung US
Customer Rating
1
Just get a projector
on November 22, 2025
Posted by: Roku Is Better
It’s all advertisement all over the screen. The smart tv isn’t fast enough to load all the advertisements and suggestions are just advertisements too
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
4
Response from Samsung USBy Samsung Brand Ambassador, November 24, 2025
Hello,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture and easy to use smart tv features!
on November 23, 2025
Posted by: Samsungisbest
[This review was collected as part of a promotion.] Great Sound, easy to use Smart TV features, the picture is excellent quality. It was simple to set up and get going
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exceptional Picture/Performance
on November 23, 2025
Posted by: Bucket
I haven’t had any issues at all with this tv. Always connects without issue. The display is great , when I first turned it on I couldn’t believe how great the picture is especially compared to our previous tv that we had for 6 years. I highly recommend this one.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US