Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,163 Reviews)
Rating breakdown 2,163 reviews
5 Stars
1,473
4 Stars
351
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
509 out of
635)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
4
Huge TV with a lot of features
on November 12, 2025
Posted by: Gmailman
[This review was collected as part of a promotion.] This is like most Samsung tvs, it has a great picture and good price when on sale. This has game mode and several picture settings that can be adjusted to make the video look amazing. Few downsides include no 120Hz, no HDR10+ and
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Not what I thought
on November 12, 2025
Posted by: Danielle
I just thought when it said Crystal I was expecting so much more especially from Samsung. I'm not impressed with it especially for the price I paid
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
4
Value
1
Response from Samsung USBy Samsung Brand Ambassador, November 13, 2025
Danielle,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
This Samsung is our lifeline to home entertainment
on November 12, 2025
Posted by: bbuycustomer
[This review was collected as part of a promotion.] My wife and son and I love this TV. She recently discovered the translatable subtitles for different languages and thought that was really cool. All in all, this is a great smart tv.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
MUST HAVE TV
on November 15, 2025
Posted by: CrystalUHD4ME
[This review was collected as part of a promotion.] We are delighted you are considering a purchase of this remarkable seventy-five inch television. Its expansive screen promises an immersive viewing experience, perfect for enjoying your favorite movies and shows. The vibrant colors and sharp details will bring your entertainment to life. We are confident this Samsung television will be a wonderful addition to your home. We hope you find it meets all your expectations.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great Features Mostly
on November 17, 2025
Posted by: Anonymous
from Montgomery, AL
Although overall the TV is great, the one problem I have is with Accessibility settings not crossing over to all apps. I am both hearing & eyesight challenged and need LARGE closed captioning settings in order to be able to see closed captioning, yet when I set font sizing & color options, I cannot find a way to get those settings to cross over from the TV settings into the various TV apps I have on the TV, such as the Spectrum app (my primary TV source). What good is setting Large Print close captioning if the apps don't all pick up/utilize the same settings?
Features
3
Performance
3
Design
5
Value
5
Response from Samsung USBy Samsung Brand Ambassador, November 18, 2025
Sue Schmidt,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome picture
on November 17, 2025
Posted by: Mona578
[This review was collected as part of a promotion.] This tv has great features and such a clear picture makes me feel like im in front of whatever im watching
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv all around
on November 20, 2025
Posted by: Randy
from Troup, Tx
I had a 55 and a 65 inch Samsung tv. Unfortunately we lost everything in a fire in 11/11/25. I hope I will be able to get some in the future.
Thanks Randy
Thanks Randy
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung tvs are no good!
on November 20, 2025
Posted by: DeeJ
from North Carolina
The tv never stay connected to the WiFi. Everything else always works but the Samsung tvs. I brought a 65 in April it stop working in August picture want show up. I’m done with Samsung tvs
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Brand Ambassador, December 8, 2025
DeeJ,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US