Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
I love how clear . And loud it is
on December 27, 2024
Posted by: Kiowa475
[This review was collected as part of a promotion.] I use it for movies . Netflix, Hulu. Disney YouTube,etc gaming. It is super nice and makes everything easy to use and find things on your settings you have questions about .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Stopped working after 2 days.
on December 27, 2024
Posted by: nothappydan
[This review was collected as part of a promotion.] I used this (model DU6900F) for 2 days it was turned on/off 5 times. It would not turn on the 6th time, I replaced the batters in the remote it still would not turn on.
I have used Samsung products for over 20 years. I have been very happy with all the products I have purchased (Refrigerator, Microwave, Range, Washer and Drier).
I am very disappointed with this product.
I have used Samsung products for over 20 years. I have been very happy with all the products I have purchased (Refrigerator, Microwave, Range, Washer and Drier).
I am very disappointed with this product.
Value
1
Response from Samsung USBy Samsung Brand Ambassador, December 27, 2024
nothappydan,
I'm sorry that your DU6900 TV will not turn on. Please know we are here to help and have a few troubleshooting tips for you to try.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. If it is on, it means that your TV is receiving power, and the culprit is likely the remote. Please try to power the TV on through the button below the Samsung logo. If it powers on, I recommend changing the batteries on the remote and possibly replacing the remote.
If the red light below the TV is not on, please try the following:
1) Unplug the TV from its power source for 30 seconds. Then try to power it on again.
2) Try a different outlet that you have confirmed works properly
3) Press the Menu button on your remote. If the Menu appears, then this confirms your TV is powered on. Next, follow these steps:
・Confirm that the TV is set to the same source as the external device.
・Test the HDMI cable. Go to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says, the cable is bad, replace the cable. Service is not required.
・Test different external devices. The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
Finally, if the red standby light is blinking, please try unplugging the TV for 30 seconds and then try again. Also, confirm that the outlet you are using works with other devices.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
I'm sorry that your DU6900 TV will not turn on. Please know we are here to help and have a few troubleshooting tips for you to try.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. If it is on, it means that your TV is receiving power, and the culprit is likely the remote. Please try to power the TV on through the button below the Samsung logo. If it powers on, I recommend changing the batteries on the remote and possibly replacing the remote.
If the red light below the TV is not on, please try the following:
1) Unplug the TV from its power source for 30 seconds. Then try to power it on again.
2) Try a different outlet that you have confirmed works properly
3) Press the Menu button on your remote. If the Menu appears, then this confirms your TV is powered on. Next, follow these steps:
・Confirm that the TV is set to the same source as the external device.
・Test the HDMI cable. Go to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says, the cable is bad, replace the cable. Service is not required.
・Test different external devices. The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
Finally, if the red standby light is blinking, please try unplugging the TV for 30 seconds and then try again. Also, confirm that the outlet you are using works with other devices.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
We love our Samsung TV's
on December 27, 2024
Posted by: Zman43
[This review was collected as part of a promotion.] This is not the only Samsung TV that we have and we love them all. There are many great features. We enjoy Samsung TV plus there is a ton of good content here for free. So much so that we have ditched cable.
We also have Samsung phones and appliances so we really enjoy how easily they all connect to each other and share notifications.
I highly recommend getting in the ecosystem to enjoy all of the features.
We also have Samsung phones and appliances so we really enjoy how easily they all connect to each other and share notifications.
I highly recommend getting in the ecosystem to enjoy all of the features.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
User friendly even for the elderly.
on December 27, 2024
Posted by: LoveClassics
[This review was collected as part of a promotion.] I found myself in a situation for a new TV i selected Samsung smart tv. I enjoy the local channels and streaming services of movies.
I have found everything easy to navigate.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
love my TV
on December 27, 2024
Posted by: TVLover
[This review was collected as part of a promotion.] I have this in the living room and a 50" in the bedroom. Easy set up with my Samsung phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like the led looks amazing
on December 27, 2024
Posted by: Itzel1609
[This review was collected as part of a promotion.] It has all the features and all the apps you want it’s very easy to use
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung smart Tv Nice Buy
on December 27, 2024
Posted by: Tcreole
[This review was collected as part of a promotion.] I needed a smart TV for my living room and it fits perfectly over my mantle.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Value
on December 27, 2024
Posted by: Davidt
[This review was collected as part of a promotion.] Our DU6900D tv has an amazing picture, the colors are great!
Value
5
Written by a customer while visiting Samsung US