Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
4
Unfortunate Scary, Loud Knocking Sound.
on December 5, 2025
Posted by: Cathy
from Hershey PA 17033
You make a beautiful TV. The only problem I have with my television is that once in awhile the sound will make a loud popping noise. It’s scary and very loud. It has happened about 3 times since I’ve had the TV. The first time I called Samsung. When I turn it off and back on, it seems to solve the problem then, until the next time.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
great features
on December 5, 2025
Posted by: gdad
Great picture and a good amount of apps but not enough HDMI PORTS
Written by a customer while visiting Samsung US
Customer Rating
5
Great looking television
on December 5, 2025
Posted by: Lilypad
It has been used a few times and we are very pleased with it. Im still getting used to the remote. The sound is great as well.
Written by a customer while visiting Samsung US
Customer Rating
3
Glare and resolution
on December 5, 2025
Posted by: Beauty RiTieuals
It's ok. The resolution is not the best. Even with the brightness set at high, the pictures still appear dark and the glare of any reflection makes it less enjoyable.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Samsung Brand Ambassador, December 8, 2025
Beauty RiTieuals,
I’m sorry to hear you’re not fully satisfied with the DU6900 TV’s picture quality. If the image is too dim, try adjusting Picture Mode, Contrast, Brightness, or Sharpness settings.
First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode.
I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
I’m sorry to hear you’re not fully satisfied with the DU6900 TV’s picture quality. If the image is too dim, try adjusting Picture Mode, Contrast, Brightness, or Sharpness settings.
First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode.
I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv
on December 5, 2025
Posted by: Duffy
Great tv overall. The display is very nice. All the apps are good and makes it easy to watch all the shows. Got rid of Roku bc of the apps.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Add apps
on December 5, 2025
Posted by: Dana
from Kemah texas
Terrible process to add apps
Can’t add fox one app
Can’t add fox one app
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, December 8, 2025
Dana,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on December 5, 2025
Posted by: Lee 1
Enjoying beautiful colors and size. Very pleased with this TV
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on December 5, 2025
Posted by: Crazy legs
Picture is great and it is always dependable. Colors are stunning.
Written by a customer while visiting Samsung US