Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,023 Reviews)
Rating breakdown 2,023 reviews
5 Stars
1,369
4 Stars
332
3 Stars
144
2 Stars
76
1 Star
102
78%of customers recommend this product.
(
422 out of
538)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
4
REMOTE SUCKS
on October 20, 2025
Posted by: MOVIEMADE
For the price I would say it's very good, picture is great, only thing is the remote sucks !!!! Guess they were trying be like Mercedes with the one nob, different streaming services don't work the same and after 6 months it still sucks!!!
Written by a customer while visiting Samsung US
Customer Rating
3
nice tv but confusig for seniors......roku is much
on October 20, 2025
Posted by: tony
paid alot of money for samsing tv...and no football sunday unless you pay mor shame on you
Response from Samsung USBy Samsung Brand Ambassador, October 21, 2025
tony,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
Burning electric smell.
on October 20, 2025
Posted by: Anita
from Florida
Unfortunately I must have a lemon. After 2 hour run time it starts to smell like burning electronics. Very disappointed.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, October 21, 2025
Anita,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
2
Not as exciting
on October 21, 2025
Posted by: MeToo
from Myrtle Beach SC
I lose connection every day. Have to unplug the Tv daily. So I can watch tv
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Samsung Brand Ambassador, October 22, 2025
MeToo,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
Worthless Buy
on October 23, 2025
Posted by: Dontbuy
[This review was collected as part of a promotion.] This TV is not worth buying it has issues staying on and picking up the Internet and it a smart TV there are a lot me issues with TV
Value
1
Response from Samsung USBy Samsung Brand Ambassador, October 23, 2025
Hello,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
EXCELLENT PICTURE QUALITY
on October 23, 2025
Posted by: Nacakes
from Cleveland, Ohio
I chose Samsung because I have purchased other TV & audio products by Samsung in the past. I am not disappointed at all. The picture quality of my TV is superb and connectivity set up was easy and flawless. Resolution is very clear and the programs being viewed are almost life like. The refresh, for me, seems is instantaneous and there are no hiccups. As far as TV & audio I will always consider Samsung my premium brand.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the TV BUT, Not the remote!
on October 26, 2025
Posted by: AngelsTV
[This review was collected as part of a promotion.] We love our TV, the picture is so clear. The only thing I dont like is the Solar Remote! We have bought 2 Solar, and 1 not solar and they end up not working again after about a month!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
where to begin?
on October 27, 2025
Posted by: LoveExists
[This review was collected as part of a promotion.] First of all, this device is absolutely incredible. I've had samsung tvs previously and this takes the cake without a doubt.
Not gonna find a sharper image anywhere else on the market. Football games? Forget bout it! During crunch time can almost feel on the field.
If in the market for a new TV, definitely check out this line of em!
Not gonna find a sharper image anywhere else on the market. Football games? Forget bout it! During crunch time can almost feel on the field.
If in the market for a new TV, definitely check out this line of em!
Value
5
Written by a customer while visiting Samsung US