Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,908 Reviews)
Rating breakdown 1,908 reviews
5 Stars
1,303
4 Stars
317
3 Stars
129
2 Stars
69
1 Star
90
80%of customers recommend this product.
(
394 out of
495)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
1
Burning electric smell.
on October 20, 2025
Posted by: Anita
from Florida
Unfortunately I must have a lemon. After 2 hour run time it starts to smell like burning electronics. Very disappointed.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, October 21, 2025
Anita,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
2
Not as exciting
on October 21, 2025
Posted by: MeToo
from Myrtle Beach SC
I lose connection every day. Have to unplug the Tv daily. So I can watch tv
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Worthless Buy
on October 23, 2025
Posted by: Dontbuy
[This review was collected as part of a promotion.] This TV is not worth buying it has issues staying on and picking up the Internet and it a smart TV there are a lot me issues with TV
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
EXCELLENT PICTURE QUALITY
on October 23, 2025
Posted by: Nacakes
from Cleveland, Ohio
I chose Samsung because I have purchased other TV & audio products by Samsung in the past. I am not disappointed at all. The picture quality of my TV is superb and connectivity set up was easy and flawless. Resolution is very clear and the programs being viewed are almost life like. The refresh, for me, seems is instantaneous and there are no hiccups. As far as TV & audio I will always consider Samsung my premium brand.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US