Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,023 Reviews)
Rating breakdown 2,023 reviews
5 Stars
1,369
4 Stars
332
3 Stars
144
2 Stars
76
1 Star
102
78%of customers recommend this product.
(
422 out of
538)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
1
HEARING AIDS
on October 20, 2025
Posted by: Valerie
I am very disappointed my husband's earing aids would not connect to the tv. There was no port to plug the miracle ear box to the tv. I wasted my money on this tv. My husband has to have the tv up louder than he would have if the port was on the tv.
Overall disappointed!!!!!! Totally regret buying the tv.
Overall disappointed!!!!!! Totally regret buying the tv.
Response from Samsung USBy Samsung Brand Ambassador, October 20, 2025
Valerie,
Thank you for choosing the Samsung DU6900 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you have any questions or would like any support with your audio experience, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Thank you for choosing the Samsung DU6900 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you have any questions or would like any support with your audio experience, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung
on October 20, 2025
Posted by: abest
my SamsungTV is like watching something so crystal clear it's amazing. I love it. All the channels that you get streaming, it's amazing
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV yet!
on October 20, 2025
Posted by: Michael_M
from New York City - Metro / NJ
Wow, this 65" is my latest Samsung TV. I can't say enough about Samsung products. All my TVs, PC monitors and Smart Phones are Samsung for a reason. Samsung products are second to none. This TV is no different, great picture, it's very responsive and I love the OS. I have an older TV that I wish I could upgrade to this OS, other than that, that TV still works great it's about 7 years old. I have a 32" Samsung TV we keep as a spare, I bought that one around 2010! Can't kill these TVs! They're the best!! Samsung, keep making great products, me and my family will keep buying them!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love it
on October 20, 2025
Posted by: Deandowop63
I enjoy the sharp picture quality and the smooth flow of movement between the scene changes and characters. My only issue (small though) is dark scenes that are difficult to see, which attest to the fact of the rich dark colors displayed.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great resolution
on October 20, 2025
Posted by: Lynn
from Texas
The resolution display is phenomenal however the downfall is that it’s slow often times to react. It lags , for example I move to the right with the remote and it takes about 2-3 seconds to react and tab over to the right. Overall , quality is great. Sound quality is good.
Features
4
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Remote Controller Confusion
on October 20, 2025
Posted by: DuBee
from Illinois
TV’s fine the controller is a real problem and not straight forward to use!
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
4
Value
4
Response from Samsung USBy Samsung Brand Ambassador, October 20, 2025
DuBee,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
the product that is made by your company is great.
on October 20, 2025
Posted by: maduzer
[This review was collected as part of a promotion.] the clear of what the picture shows is that of great views.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on October 20, 2025
Posted by: Mike
Easy to operate and picture is excellent great tv overall
Written by a customer while visiting Samsung US