Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,023 Reviews)
Rating breakdown 2,023 reviews
5 Stars
1,369
4 Stars
332
3 Stars
144
2 Stars
76
1 Star
102
78%of customers recommend this product.
(
422 out of
538)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Great tv
on October 13, 2025
Posted by: Spanky
from Louisiana
At this time everything is OK on my new TV. Still getting used to it with his new features. Thank you.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Audio issues
on October 14, 2025
Posted by: Pejai
from Michigan
Unit occasionally makes a loud buzzing noise. In contact with Samsung to troubleshoot the problem.
Features
5
Performance
3
Design
5
Value
5
Response from Samsung USBy Samsung Brand Ambassador, October 20, 2025
Pejai,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
fixing mistake on email entered
on October 14, 2025
Posted by: Bronsk
The remote and keyboard options are very poor.. We made a mistake typing in our email for an account and there is no way to fix it. We've googled, gone through the manual, and just can't get it corrected. Very frustrating..
Response from Samsung USBy Samsung Brand Ambassador, October 20, 2025
Bronsk,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
NEW UHD 65 TV
on October 14, 2025
Posted by: Pooka6942
[This review was collected as part of a promotion.] This tv works great. Will be getting more soon. Picture is very clear. And it works as it should with my other samsung devices.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Light leaks at the bezel.
on October 14, 2025
Posted by: jst2bzy
from Quincy, MI
The light leaks in around the outside edges. That is all that I do not like about this tv.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Samsung Brand Ambassador, October 20, 2025
jst2bzy,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
2
1st year with new tv
on October 14, 2025
Posted by: GeeDawg
[This review was collected as part of a promotion.] Love the big screen TV and ease of controls. I am starting to see redness in background in top left corner and working across and down the screen. Don't know what caused it to do this.
Value
2
Response from Samsung USBy Samsung Brand Ambassador, October 20, 2025
GeeDawg,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
No serious issues
on October 14, 2025
Posted by: Samsung75
[This review was collected as part of a promotion.] I have no real issue with my television. I has blacked out a few times but otherwise I am satisfied.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good
on October 14, 2025
Posted by: Rvotv
from Brooklyn New York
Love the size and picture, still getting use to control
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US