Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,163 Reviews)
Rating breakdown 2,163 reviews
5 Stars
1,473
4 Stars
351
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
509 out of
635)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
4
Streaming directv app
on October 13, 2025
Posted by: Mike
Great TV for the bedroom would have give 5 stars but couldn't stream directv app on both my Samsung tv's but when traveling it worked ok, Samsung needs to check on this issue
Written by a customer while visiting Samsung US
Customer Rating
5
An Amazing Smart Television
on October 13, 2025
Posted by: Mike B
The picture quality is amazing to say the least. The navigation menus are easy to use and have all of the most popular built-in channels available for easy access. The prices today are just a fraction of what they were a few years ago, so the value is unmatched anywhere. I highly recommend!
Written by a customer while visiting Samsung US
Customer Rating
5
Love it.
on October 13, 2025
Posted by: C44444
Everything's great, no issues. Loving the free movies and movies channels plus the Live TV.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv
on October 13, 2025
Posted by: Spanky
from Louisiana
At this time everything is OK on my new TV. Still getting used to it with his new features. Thank you.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Audio issues
on October 14, 2025
Posted by: Pejai
from Michigan
Unit occasionally makes a loud buzzing noise. In contact with Samsung to troubleshoot the problem.
Features
5
Performance
3
Design
5
Value
5
Response from Samsung USBy Samsung Brand Ambassador, October 20, 2025
Pejai,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
fixing mistake on email entered
on October 14, 2025
Posted by: Bronsk
The remote and keyboard options are very poor.. We made a mistake typing in our email for an account and there is no way to fix it. We've googled, gone through the manual, and just can't get it corrected. Very frustrating..
Response from Samsung USBy Samsung Brand Ambassador, October 20, 2025
Bronsk,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
NEW UHD 65 TV
on October 14, 2025
Posted by: Pooka6942
[This review was collected as part of a promotion.] This tv works great. Will be getting more soon. Picture is very clear. And it works as it should with my other samsung devices.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Light leaks at the bezel.
on October 14, 2025
Posted by: jst2bzy
from Quincy, MI
The light leaks in around the outside edges. That is all that I do not like about this tv.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Samsung Brand Ambassador, October 20, 2025
jst2bzy,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US