Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,163 Reviews)
Rating breakdown 2,163 reviews
5 Stars
1,473
4 Stars
351
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
509 out of
635)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
2
Not real happy with TV
on October 13, 2025
Posted by: James
Very difficult to navigate and no last channel button to revert to prior channel. Samsung TV is very weird to navigate and should be more user friendly.
Response from Samsung USBy Samsung Brand Ambassador, October 20, 2025
James,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
This product is still working great after 3 years.
on October 13, 2025
Posted by: TommyD
[This review was collected as part of a promotion.] I use my samsung 65"oled tv to watch movies,stream and play video games on. I've had the TV three years now and still working great,the only complaint is with the remote,the back of it keeps sliding off and for what the television cost it should of had a better remote,but with that said,I love the tv.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on October 13, 2025
Posted by: Lori
Clean - crisp picture- easy to use & update at a reasonable price - what’s more to ask for!!
Written by a customer while visiting Samsung US
Customer Rating
5
Very good 👍
on October 13, 2025
Posted by: Harry
Have had no problems once and awhile we will have some pixel scramble but that probable from cable
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent
on October 13, 2025
Posted by: Vela
Best T.V. I ever had. Love it so much, I will buy it again.
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung TV
on October 13, 2025
Posted by: Annette
I love my Samsung TV. It shows a beautiful picture, the picture is crystal clear. Resolution is great, connectivity was easy. We've had the TV for about 4 years and it's still going strong. I have another Samsung TV that I've had for 15 years and it is still showing a beautiful picture. Samsung is one of my 😍 favorite product makers in all household appliances.
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely love this TV
on October 13, 2025
Posted by: Carter White House
from Marina, CA
I’m absolutely impressed with the 65” Class Crystal UHD DU6900! The vibrant colors truly bring every scene to life — crisp, bright, and incredibly detailed. The sleek design looks beautiful mounted on the wall, giving my space a clean, modern touch.
The sound quality is surprisingly rich and full, making movies and music sound amazing without even needing an external sound system. The display is sharp and smooth, perfect for streaming, gaming, or everyday viewing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
TV review
on October 13, 2025
Posted by: Elephantgirl
from Fort Collins, CO
The picture is great, but the sound doesn't always work properly.
I would recommend this to a friend!
Features
5
Performance
3
Design
3
Value
4
Response from Samsung USBy Samsung Brand Ambassador, October 20, 2025
Elephantgirl,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US