Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
1
Poor user interface
on February 5, 2025
Posted by: Frustrated
Terrible user interface; unable to quickly or easily add apps to the home screen. Have to search for them and access that way
Response from Samsung USBy Samsung Brand Ambassador, February 6, 2025
Frustrated,
Thank you for sharing your experience. Please know that you can customize your Home screen by installing, removing or adding your favorite apps to the Home screen. Here's how:
Select Apps on the Home screen, and then select App Settings at the bottom of the screen. Select an app to use the following options:
1. Add to Home: Move the app to your desired location on the Home screen.
2. Lock: Lock the app with a PIN so only you can use it. When the app is selected again, you will be prompted to enter the PIN to unlock it.
3. Move: Move the app to another location (i.e. Your Home screen)
4. Reinstall: Reinstall the app.
5. View Details: View the app’s information and details.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Thank you for sharing your experience. Please know that you can customize your Home screen by installing, removing or adding your favorite apps to the Home screen. Here's how:
Select Apps on the Home screen, and then select App Settings at the bottom of the screen. Select an app to use the following options:
1. Add to Home: Move the app to your desired location on the Home screen.
2. Lock: Lock the app with a PIN so only you can use it. When the app is selected again, you will be prompted to enter the PIN to unlock it.
3. Move: Move the app to another location (i.e. Your Home screen)
4. Reinstall: Reinstall the app.
5. View Details: View the app’s information and details.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
An Absolutely Phenomenal TV
on February 5, 2025
Posted by: CarlB
from Indianapolis,Indiana
I bought 2 of these tv’s a month ago, and when I tell you I did no previous research on these tv’s , I did none! I got home and got them both mounted and immediately after the initial setup up , I was absolutely blown away by everything this tv is capable of doing! I was even more impressed that you can actually game on the tv WITHOUT having a console , it’s absolutely mind blowing !!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
App
on February 5, 2025
Posted by: Doris and James
Need to make a app so you can download it on phone in case you lose the remote and use the phone to Operate your TV
Response from Samsung USBy Samsung Brand Ambassador, February 5, 2025
Hello,
You can use the SmartThings app on your smartphone to control this TV, and from your TV, you can take control of your connected devices with SmartThings on your screen, which monitors and configures other smart devices in your home.
If you need additional assistance, feel free to reach out! You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
You can use the SmartThings app on your smartphone to control this TV, and from your TV, you can take control of your connected devices with SmartThings on your screen, which monitors and configures other smart devices in your home.
If you need additional assistance, feel free to reach out! You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
I love my TV!
on January 31, 2025
Posted by: Boo Hill
I purchased this TV about 3 weeks ago, and I am very happy with my purchase. The size is great for my bedroom. The picture is phenomenal and the amenities are terrific. I really appreciate the ease in which I can go from streaming back to. my cable choices.
Written by a customer while visiting Samsung US
Customer Rating
3
Lousy
on January 30, 2025
Posted by: nick
from PA.
had a lousy picture, had to change or shut down many factory settings, picture looked phoney, really bad on old movies. can't see picture from the side, almost completly washed out, unless you sit directly in front of it. remote is crappy, too small, can't see anything on it, no number pad to change chanels, really a pain in the behind compared to the 2015 samsung i have
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Brand Ambassador, January 31, 2025
nick,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
I see that you’ve already tried adjusting your image, but I did want to share the following adjustments with you, just in case:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
I see that you’ve already tried adjusting your image, but I did want to share the following adjustments with you, just in case:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
no voice command
on January 26, 2025
Posted by: geusse
from pennsylvania
i purchased this tv last week. i did not realize that it does not support voice command. so if you want voice command DO NOT purchase this tv. i tried to contact samsung support several times. i was on hold for a long time and then it would disconnect. this happened multiple times.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, January 27, 2025
geusse,
Thank you for sharing your experience with the DU6900 TV, and I'm sorry for any confusion about voice assistants. Voice control is not built in, but the DU6900 TV does support voice assistants like Alexa when paired through the Smartthings App.
Our DU8000 TV Series and above offer voice command and built-in voice assistants.
If you need assistance connecting your external device or if there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Thank you for sharing your experience with the DU6900 TV, and I'm sorry for any confusion about voice assistants. Voice control is not built in, but the DU6900 TV does support voice assistants like Alexa when paired through the Smartthings App.
Our DU8000 TV Series and above offer voice command and built-in voice assistants.
If you need assistance connecting your external device or if there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Best I have ever seen
on January 24, 2025
Posted by: Hamslice
I wasn't thinking the difference in picture quality going to 4K TV would mean much. But with this TV it was. Right out of the box it's the best I've ever seen. I recently watched Leave it to Beaver. They must've remastered the film because I never seen black and white look this good. Another movie I checked out was Back To The Future. I could not believe how clear the picture was and how three dimensional. I have nothing at all negatives to say about this TV. And I can tell you I have bought a lot of tv's in my lifetime. I was the type to always be updating my TV. I hesitated because I thought I'd never really seen a bad LED TV. But no this one was a giant leaf forward. My last T V was seven years old and I figured it was time for a change. One more thing I'm not paying any extra for 4G Internet service and I don't think I will. It can't look any better than this.
Written by a customer while visiting Samsung US
Customer Rating
4
Remote could be better
on January 18, 2025
Posted by: Toni
Remote Is too small. Elderly need larger buttons
Needs to be larger
Needs to be larger
Written by a customer while visiting Samsung US