Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,908 Reviews)
Rating breakdown 1,908 reviews
5 Stars
1,303
4 Stars
317
3 Stars
129
2 Stars
69
1 Star
90
80%of customers recommend this product.
(
394 out of
495)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Great picture
on October 13, 2025
Posted by: Sue n
The display is fantastic. The tv was hard to program at first however the easy to follow instructions were great
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung Remote Control Signal Distance
on October 13, 2025
Posted by: SamB
from NC
Picture quality excellent. Remote control only works from about 10 feet away for a 70-75 inch TV.. Tried new batteries. Very disappointing.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
5
Response from Samsung USBy Samsung Brand Ambassador, October 20, 2025
SamB,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Read This Review
on October 13, 2025
Posted by: Glam Gram
from Reno nv
I would not choose any other brand! This Smart Tv is the best thing I ever bought myself other than my animals ;)))) I live out in a RURAL Area and was never able to see TV Shows or see many movies.. once I purchased my tv, I got free movies n tv shows free! I subscribed to many apps. Try the Samsung! You won’t go wrong!!!!! Happy Trails… Reno Nv Poms
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not real happy with TV
on October 13, 2025
Posted by: James
Very difficult to navigate and no last channel button to revert to prior channel. Samsung TV is very weird to navigate and should be more user friendly.
Response from Samsung USBy Samsung Brand Ambassador, October 20, 2025
James,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
This product is still working great after 3 years.
on October 13, 2025
Posted by: TommyD
[This review was collected as part of a promotion.] I use my samsung 65"oled tv to watch movies,stream and play video games on. I've had the TV three years now and still working great,the only complaint is with the remote,the back of it keeps sliding off and for what the television cost it should of had a better remote,but with that said,I love the tv.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on October 13, 2025
Posted by: Lori
Clean - crisp picture- easy to use & update at a reasonable price - what’s more to ask for!!
Written by a customer while visiting Samsung US
Customer Rating
5
Very good 👍
on October 13, 2025
Posted by: Harry
Have had no problems once and awhile we will have some pixel scramble but that probable from cable
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent
on October 13, 2025
Posted by: Vela
Best T.V. I ever had. Love it so much, I will buy it again.
Written by a customer while visiting Samsung US