Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
4
Small Remote!!
on February 5, 2025
Posted by: caughtinthefact
from Myrtle Beach,SC
I love everything about this TV, Except 1 thing!! The Remote!! Why do you make it so small?????? What is the reasoning behind a small remote? It can't be to save space on the coffee table. So why have a remote that is so small that you are going to hit the wrong button? Not to mention,the terrible placement of the mute button.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Meh
on February 5, 2025
Posted by: Cindy
from Rensselaer, IN
The remote is frustrating to use and the home screen is slow to navigate. I really miss the roku TV we had before.
Features
3
Performance
3
Design
2
Value
3
Response from Samsung USBy Samsung Brand Ambassador, February 6, 2025
Cindy,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If we can further help with any other issues, we are happy to help. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If we can further help with any other issues, we are happy to help. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to navigate and use.
on February 5, 2025
Posted by: Fanta
from North Carolina
Have had it about 2 months. Excellent product. No problems.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on February 5, 2025
Posted by: Nikkiew77
Bought this TV in November & I absolutely love my Samsung TV. The picture, quality, apps everything is perfect.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Bought another Samsung
on February 5, 2025
Posted by: Mariel
Great picture, plus smart TV features! I bought a Samsung 29 years ago and when I wanted another television - I bought Samsung again. - best quality, best picture, best features and best price!
Written by a customer while visiting Samsung US
Customer Rating
4
Love the HD
on February 5, 2025
Posted by: Marcy
from Detroit, MI
I received this tv as a Christmas gift from my Mom for Christmas because they have the same one and I love the quality of th HD. The only thing is the tv dosnt get loud and the soundbars are expensive
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love my new TV!
on February 5, 2025
Posted by: Nana
I recently brought my new TV and I love it. It is so easy to navigate to watch shows display on different streaming platforms. The only problem I had is learning how to use the volume button. I had to have my teenage grandson show me how it works. I was use to pushing down on remote buttons and didn't realize it was a push up and down button. Got love new technology!
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv
on February 5, 2025
Posted by: Waylon
Just got the tv a couple months ago and i love it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US