Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,908 Reviews)
Rating breakdown 1,908 reviews
5 Stars
1,303
4 Stars
317
3 Stars
129
2 Stars
69
1 Star
90
80%of customers recommend this product.
(
394 out of
495)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
3
TV slow in other room
on October 13, 2025
Posted by: No name
TV in other room is slow plug in all the time when you turn it on it slow to get channels to get going. But I love Samsung TV the WiFi is slow you can see both TV,s in both rooms if you stand in one place n they communicate?
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Response from Samsung USBy Samsung Brand Ambassador, October 20, 2025
We appreciate your feedback. For optimal performance, please ensure your TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
If issues continue, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week.
LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Pro
To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care
If issues continue, please reach Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week.
LiveChat is also available via the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on October 13, 2025
Posted by: Mikes
Has great resolution and pictures. Easy to navigate. Best Buy in years
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
perfect size
on October 13, 2025
Posted by: bsb2029
I like the size and resolution of this product, specially for smaller spaces.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great buy
on October 13, 2025
Posted by: RJV 123
from Pittsburgh PA
I have had this TV for about a year now and it has been working great. It has a great sound and picture quality.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Picture Quality
on October 13, 2025
Posted by: Blos125
from New Jersey
I absolutely love the great picture quality and clear sound. The thin design is also appreciated.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung
on October 13, 2025
Posted by: Kiki
I love my 65 ‘m Crystal UHD TV I love the way the color show
Written by a customer while visiting Samsung US
Customer Rating
5
Easy connectivity
on October 13, 2025
Posted by: Ralph
Easy Connectivity, very intuitive and great display to pick from
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love Samsung
on October 13, 2025
Posted by: Goomba
Love the bright, clear crisp screen and the vibrant colors. When turning on the TV, it comes on extremely fast. This is our 2nd Samsung TV. I highly recommend Samsung. I would definitely buy another.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US