Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
I trust the brand.
on February 5, 2025
Posted by: Steve S
I know product loyalty doesn't mean much these days, but I bought this Samsung TV around Black Friday and got a heck of a deal. Plus, I have a Samsung phone, dishwasher, microwave, stove/oven and a refrigerator. To me, the SAMSUNG brand means everything to me for one simple reason - because I can trust it to perform.
Written by a customer while visiting Samsung US
Customer Rating
5
EyeMayZing Details
on February 5, 2025
Posted by: Knowmezo
from Silver Springs Fl
This was one of the best decisions that I’ve made in a long time. The price was within my budget. It is very well made with clean designs. And, the very best part is the color and quality of the pictures. I can almost see the textures on the fabrics of my DIY shows. Bonus,,easy to maneuver
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing S 25 Ultra review!
on February 5, 2025
Posted by: Jetski Dave
from Oceanside, NY
I am beyond thrilled with my choice to pre-order this device after trying the Z Fold 6 and being so disappointed with that device. I have not one bad thing to say about the S25 Ultra! And you won't either!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture.
on February 5, 2025
Posted by: Betty
Got this as a Christmas gift from my son and I am so very pleased with it.
Written by a customer while visiting Samsung US
Customer Rating
5
A very economical upgrade, too good to pass over!
on February 5, 2025
Posted by: Griff
from Cogan Station, Pennsylvania
I purchased this as a gift for my father, his LG went to a heavy blue tint. It was a perfect fit into his location, the adjustable height legs made it so. Image is very clean and sharp. My parents commented how it made their old westerns look modern.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Does not load Amazon
on February 5, 2025
Posted by: Brad
from Pennsylvania
After a month of you, it would stop loading the Amazon prime. I have to unplug and restart the television every time so it will load the streaming services. Have not had a chance to call Samsung yet about it, but hopefully there will be a fix or replacement. I will update my review on the problem is addressed other than that it’s a good sound and picture quality.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
4
Response from Samsung USBy Samsung Brand Ambassador, February 5, 2025
Hello,
To help resolve the issue with the Prime Video app, I recommend running a cold reboot on your TV. There are two ways to do this:
1) Using the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
2) Using the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in.
Next, I recommend ensuring the app is up to date by going to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Next, select the Prime Video app and select "Update," if available. If the issue persists or if there is no Update available, we will try deleting and reinstalling the app. To do so, navigate to “Apps” on your Smart TV and select “Settings” from the top right corner. Next, select the app. Finally, select Delete, and select Delete again to confirm.
Then we will reinstall the app by returning to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Click on “Prime Video” and then select “Reinstall.”
Also, please ensure you are running the latest Firmware update. Go to Settings> Support> Software Update.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
To help resolve the issue with the Prime Video app, I recommend running a cold reboot on your TV. There are two ways to do this:
1) Using the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
2) Using the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in.
Next, I recommend ensuring the app is up to date by going to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Next, select the Prime Video app and select "Update," if available. If the issue persists or if there is no Update available, we will try deleting and reinstalling the app. To do so, navigate to “Apps” on your Smart TV and select “Settings” from the top right corner. Next, select the app. Finally, select Delete, and select Delete again to confirm.
Then we will reinstall the app by returning to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Click on “Prime Video” and then select “Reinstall.”
Also, please ensure you are running the latest Firmware update. Go to Settings> Support> Software Update.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Nice TV
on February 5, 2025
Posted by: Denn
from Philadelphia
Beautiful picture, a little difficult to figure out all the settings but it’s a great tv
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not completely happy
on February 5, 2025
Posted by: Timothy
I don’t like how my TV listens and talk back to me and I didn’t ask it anything I can ask my wife. If do you know what Paul’s last name is and the TV say I don’t understand.
Response from Samsung USBy Samsung Brand Ambassador, February 5, 2025
Timothy,
The DU6900 does not have voice assistants built in, but they do work with external voice assistants like Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more. Our DU8000 TV Series and above offer voice command and built-in voice assistants.
If you have an external voice assistant connected to your DU6900 TV, I would recommend configuring the sensitivity settings. If you need additional help or would like our assistance troubleshooting, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
The DU6900 does not have voice assistants built in, but they do work with external voice assistants like Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more. Our DU8000 TV Series and above offer voice command and built-in voice assistants.
If you have an external voice assistant connected to your DU6900 TV, I would recommend configuring the sensitivity settings. If you need additional help or would like our assistance troubleshooting, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US