Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
4
Great TV not great for elderly
on February 5, 2025
Posted by: Joeylou
Television is great, but I bought for my elderly mother, and it is not user friendly for the elderly, too many options when she turns it on gets confusing and difficult for her to get back to her direct tv.
Written by a customer while visiting Samsung US
Customer Rating
3
ok generally
on February 5, 2025
Posted by: vicki
TV is harder to navigate than I expected. Picture is very nice.
Response from Samsung USBy Samsung Brand Ambassador, February 5, 2025
Hello,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Sound and remote
on February 5, 2025
Posted by: Liz17
I don’t like the very small remote , sound is not not as loud as my old tv. I ordered a sound bar hope that helps.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Recommend
on February 5, 2025
Posted by: Steve
The S 25 is truly a outstanding phone. Highly Recommend
Written by a customer while visiting Samsung US
Customer Rating
4
Good viewing.
on February 5, 2025
Posted by: Linda Lou
Purchased 2 Samsung TV’s recently, as Seniors we have difficulty with maneuvering thru the channels with a remote without numbers to know how to operate it! Other than that we like them!
Written by a customer while visiting Samsung US
Customer Rating
3
Not compatible
on February 5, 2025
Posted by: Expanderbg
The tv is great but I bought a Samsung sound bar to go with it and the cable would not connect to the tv set. Why would you make a tv and sound bar that are not compatible.
Response from Samsung USBy Samsung Brand Ambassador, February 5, 2025
Expanderbg,
Thank you for choosing the Samsung DU6900 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Thank you for choosing the Samsung DU6900 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on February 5, 2025
Posted by: roeroe
Bought this TV 3 months ago to replace an older Samsung that was still working fine. Love the Samsung brand and very happy with this TV. All my family members have Samsung and I've recommended them to friends,.
Written by a customer while visiting Samsung US
Customer Rating
2
Not Happy
on February 5, 2025
Posted by: Not4happy
Not happy with my new Samsung TV there are no extra audio ports on the TV where I can plug in my hearing aid amplifier the type of Bluetooth my hearing aids use is not compatible with the TV.
Response from Samsung USBy Samsung Brand Ambassador, February 6, 2025
Not4happy,
Thank you for choosing the Samsung DU6900 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Thank you for choosing the Samsung DU6900 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU6900 TV offers 2 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US