Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,023 Reviews)
Rating breakdown 2,023 reviews
5 Stars
1,369
4 Stars
332
3 Stars
144
2 Stars
76
1 Star
102
78%of customers recommend this product.
(
422 out of
538)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
1
Always has issues
on September 21, 2025
Posted by: Rach
from New jeraey
The tv it self is good quality but I constantly am having issues with staying connected to the tv or the tv freezes quite often. It’s not even a year old and I’m constantly having to reset the tv
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Brand Ambassador, September 23, 2025
Rach, We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT TELEVISION
on September 21, 2025
Posted by: SAMSUNG65
[This review was collected as part of a promotion.] AMAZING picture quality.
ALOT of features.
mounted easily on my wall
ALOT of features.
mounted easily on my wall
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Dark Picture
on September 21, 2025
Posted by: Kate
The picture on this t.v. is so dark most times I can’t see what i am watching. I have tried adjusting the brightness, etc. Nothing helps. Terrible picture and would not buy another one.
Response from Samsung USBy Samsung Brand Ambassador, September 23, 2025
Kate, We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture. Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage: 1) Standard: Default mode suitable for general viewing environments. 2) Natural: Reduces eye strain for a comfortable viewing experience. 3) Movie: Most suitable for watching TV or movies in a dark room. 4) Dynamic: Makes the picture brighter and clearer in bright viewing environments. 5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image. If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture and easy to use
on September 22, 2025
Posted by: Mouse2258
[This review was collected as part of a promotion.] I use this product for streaming and cable. I enjoy the fact that the operating system now allows selecting my cable package just like a streaming app. My other Samsung requires switching inputs or moving to app selection. The picture is excellent
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV at a great price.
on September 23, 2025
Posted by: Zippy2
[This review was collected as part of a promotion.] My 75-inch Samsung Crystal TV is by far the best tv I've ever owned. Beautiful picture and sound. Watching it feels just like being in a movie theater. I couldn't recommend it more highly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A Dream Come True
on September 23, 2025
Posted by: Shae
I love this TV! It has so many cool features like the fact that it comes with a variety of apps already installed on it!! The picture quality is top tier and I can't wait to purchase one for my bedroom!
Written by a customer while visiting Samsung US
Customer Rating
4
This is a good TV
on September 23, 2025
Posted by: NTHBuyer
[This review was collected as part of a promotion.] I use it to watch movies on Netflix, Prime, Hulu, and Peacock and videos on YouTube.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Having two Samsung TVs
on September 23, 2025
Posted by: Love samsung
from Mesa, A Z 85206
We have two Samsung tvs and love both of them but when we put prime on the second one the first one we already had prime doesn’t work now and I’m confused on how to get it on this one if the newer one may lose the prime we have on it now.
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US