Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,163 Reviews)
Rating breakdown 2,163 reviews
5 Stars
1,473
4 Stars
351
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
509 out of
635)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Need more ports
on September 20, 2025
Posted by: Samsung ports
We love the TV but I wish there were more ports to connect accessories
Written by a customer while visiting Samsung US
Customer Rating
3
remotes
on September 20, 2025
Posted by: Anonymous
you need to supply a remote for all tv's that has numbers on keypad
and bigger for us old folks
and bigger for us old folks
Response from Samsung USBy Samsung Brand Ambassador, September 23, 2025
dick, Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Dope to watch!
on September 20, 2025
Posted by: Pls2cya
Vivid, picturesque just awesome! I’m extremely pleased with my purchase!
Written by a customer while visiting Samsung US
Customer Rating
1
Always has issues
on September 21, 2025
Posted by: Rach
from New jeraey
The tv it self is good quality but I constantly am having issues with staying connected to the tv or the tv freezes quite often. It’s not even a year old and I’m constantly having to reset the tv
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Brand Ambassador, September 23, 2025
Rach, We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT TELEVISION
on September 21, 2025
Posted by: SAMSUNG65
[This review was collected as part of a promotion.] AMAZING picture quality.
ALOT of features.
mounted easily on my wall
ALOT of features.
mounted easily on my wall
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Dark Picture
on September 21, 2025
Posted by: Kate
The picture on this t.v. is so dark most times I can’t see what i am watching. I have tried adjusting the brightness, etc. Nothing helps. Terrible picture and would not buy another one.
Response from Samsung USBy Samsung Brand Ambassador, September 23, 2025
Kate, We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture. Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage: 1) Standard: Default mode suitable for general viewing environments. 2) Natural: Reduces eye strain for a comfortable viewing experience. 3) Movie: Most suitable for watching TV or movies in a dark room. 4) Dynamic: Makes the picture brighter and clearer in bright viewing environments. 5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image. If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture and easy to use
on September 22, 2025
Posted by: Mouse2258
[This review was collected as part of a promotion.] I use this product for streaming and cable. I enjoy the fact that the operating system now allows selecting my cable package just like a streaming app. My other Samsung requires switching inputs or moving to app selection. The picture is excellent
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV at a great price.
on September 23, 2025
Posted by: Zippy2
[This review was collected as part of a promotion.] My 75-inch Samsung Crystal TV is by far the best tv I've ever owned. Beautiful picture and sound. Watching it feels just like being in a movie theater. I couldn't recommend it more highly.
Value
5
Written by a customer while visiting Samsung US