Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Amazing
on February 5, 2025
Posted by: Diana
Received as a Christmas Gift and i love it, the color is amazing
Written by a customer while visiting Samsung US
Customer Rating
3
Great pucture
on February 5, 2025
Posted by: Snuggles987654321
Everything is pretty good. The big issue I have is the sound. When you turn it on and choose what you want to run the sound almost hurts your ears. Then you get into movie or program and it is much quieter. Also feel the remote is hard to learn to use.
Response from Samsung USBy Samsung Brand Ambassador, February 6, 2025
Snuggles987654321,
Thank you for sharing your experience with volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Thank you for sharing your experience with volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Nice features
on February 5, 2025
Posted by: Cinnamonbun
from New Hampshire
Works great second smart TV we bought love it had last one 12 years.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Gray picture I love it
on February 5, 2025
Posted by: Luis
from Paterson new jersey
Im happy great picture very happy if I have to buy another one K do it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best picture ever!
on February 5, 2025
Posted by: Kirby 38
from Fort Gratiot, Michigan
My husband and I bought this last year for a Super Bowl party get together. we are so happy with it. It is the best TV we’ve had so far. Being it’s an 85 inch big screen TV , I feel likeI feel like I’m in My very own Movie Theater sitting in my own recliner in my jammies with a blanket, nice and cozy , enjoying the best picture ever. I would highly recommend this TV.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung s25
on February 5, 2025
Posted by: Anonymous
from Casper ,Wyoming
The phone is great the only problem is I can't play my microsoft salitaire and other microsoft games I like
The games are on the phone but the screen is blank.
The games are on the phone but the screen is blank.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great TV for the price
on February 5, 2025
Posted by: Blondie63
from Texas
Bought this TV a few months ago and I really love the picture quality and clarity. Biggest drawback is the tiny remote that comes with it. It is hard to navigate and time consuming to get to what you want to watch. I downloaded a full button compatible remote on my IPad and I use that instead of the original remote
I would recommend this to a friend!
Features
2
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
New TV
on February 5, 2025
Posted by: Dodie
from Connecticut
Great tv very good picture, love all the streaming capabilities
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US