Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,023 Reviews)
Rating breakdown 2,023 reviews
5 Stars
1,369
4 Stars
332
3 Stars
144
2 Stars
76
1 Star
102
78%of customers recommend this product.
(
422 out of
538)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Great picture
on September 20, 2025
Posted by: Tony
from Colorado
The picture quality on this tv is amazing. Crisp and bright colors. Sound is amazing. We love this one so much we are going to switch out 2 other tvs for Samsung. Definitely worth every penny. Top quality.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Clear crisp picture
on September 20, 2025
Posted by: Harlowsmom
Clear crisp picture,the remote was a learning curve .But we have had this TV for 10 months and I love the quality.Only gripe is paramount + is hard to download,haven’t managed that yet.Overall a really great purchase for us
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Times out
on September 20, 2025
Posted by: Puddle jumper
from Mid Missouri
Times out a lot and freeze up .
Have to unplug it to reset.
Then it works for a while.
Have to unplug it to reset.
Then it works for a while.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
2
Response from Samsung USBy Samsung Brand Ambassador, September 23, 2025
Puddle jumper, We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update. You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care. If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance. ~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Crisp screen colors along with great sound
on September 20, 2025
Posted by: bsellers253
Fantastic crisp picture and sound. I have 3 of the same models installed in my house.
Written by a customer while visiting Samsung US
Customer Rating
5
I love the picture
on September 20, 2025
Posted by: Cathy
This television was the best purchase I have made in a long time. And so affordable.
Written by a customer while visiting Samsung US
Customer Rating
5
Need more ports
on September 20, 2025
Posted by: Samsung ports
We love the TV but I wish there were more ports to connect accessories
Written by a customer while visiting Samsung US
Customer Rating
3
remotes
on September 20, 2025
Posted by: Anonymous
you need to supply a remote for all tv's that has numbers on keypad
and bigger for us old folks
and bigger for us old folks
Response from Samsung USBy Samsung Brand Ambassador, September 23, 2025
dick, Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Dope to watch!
on September 20, 2025
Posted by: Pls2cya
Vivid, picturesque just awesome! I’m extremely pleased with my purchase!
Written by a customer while visiting Samsung US