Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,908 Reviews)
Rating breakdown 1,908 reviews
5 Stars
1,303
4 Stars
317
3 Stars
129
2 Stars
69
1 Star
90
80%of customers recommend this product.
(
394 out of
495)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
3
Times out
on September 20, 2025
Posted by: Puddle jumper
from Mid Missouri
Times out a lot and freeze up .
Have to unplug it to reset.
Then it works for a while.
Have to unplug it to reset.
Then it works for a while.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
2
Response from Samsung USBy Samsung Brand Ambassador, September 23, 2025
Puddle jumper, We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update. You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care. If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance. ~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Crisp screen colors along with great sound
on September 20, 2025
Posted by: bsellers253
Fantastic crisp picture and sound. I have 3 of the same models installed in my house.
Written by a customer while visiting Samsung US
Customer Rating
5
I love the picture
on September 20, 2025
Posted by: Cathy
This television was the best purchase I have made in a long time. And so affordable.
Written by a customer while visiting Samsung US
Customer Rating
5
Need more ports
on September 20, 2025
Posted by: Samsung ports
We love the TV but I wish there were more ports to connect accessories
Written by a customer while visiting Samsung US
Customer Rating
3
remotes
on September 20, 2025
Posted by: Anonymous
you need to supply a remote for all tv's that has numbers on keypad
and bigger for us old folks
and bigger for us old folks
Response from Samsung USBy Samsung Brand Ambassador, September 23, 2025
dick, Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Dope to watch!
on September 20, 2025
Posted by: Pls2cya
Vivid, picturesque just awesome! I’m extremely pleased with my purchase!
Written by a customer while visiting Samsung US
Customer Rating
1
Always has issues
on September 21, 2025
Posted by: Rach
from New jeraey
The tv it self is good quality but I constantly am having issues with staying connected to the tv or the tv freezes quite often. It’s not even a year old and I’m constantly having to reset the tv
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Brand Ambassador, September 23, 2025
Rach, We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT TELEVISION
on September 21, 2025
Posted by: SAMSUNG65
[This review was collected as part of a promotion.] AMAZING picture quality.
ALOT of features.
mounted easily on my wall
ALOT of features.
mounted easily on my wall
Value
5
Written by a customer while visiting Samsung US