Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
2
not satisfied
on February 5, 2025
Posted by: Ryan
I am kind of disappointed for two reason:
the controller quality is not very good, it does not have a play stop feature, also the controller reciever is on the right so sometimes hard to use controller, desginin it in the middle would be better
ssecond reason is the television is kind of slow it would be btter if it was faster, tcl which was 100 dollars cheaper was faster same size also worked better with alexa
the controller quality is not very good, it does not have a play stop feature, also the controller reciever is on the right so sometimes hard to use controller, desginin it in the middle would be better
ssecond reason is the television is kind of slow it would be btter if it was faster, tcl which was 100 dollars cheaper was faster same size also worked better with alexa
Response from Samsung USBy Samsung Brand Ambassador, February 6, 2025
Ryan,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Disappointed
on February 5, 2025
Posted by: Lee Jay
from Florida
In 2009 we got our first Samsung. Live love loved it. being disabled I could not be more happy with that remote control. I could place it on my tray and use it with complete ease. The 85" tv we just got SUCKS!!! Can't use the remote at all. Had I known they changed the remote I would not bought it.
Features
1
Performance
1
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Best picture ever.
on February 5, 2025
Posted by: Sy H
from Temple, Texas
The TV picture is absolutely beautiful! The remote control is something else. There are no instructions on
it's functions. Can't find instructions on the internet without downloading some obscure downloader onto your computer. There are no owner's manuals that come with the TV. You're on your own. I have to ask neighbors for help and they are confused. Put books in the box when you sell a TV. Other than that, The TV is picture perfect if you can figure out how to use it. Much better than my Vizio.
it's functions. Can't find instructions on the internet without downloading some obscure downloader onto your computer. There are no owner's manuals that come with the TV. You're on your own. I have to ask neighbors for help and they are confused. Put books in the box when you sell a TV. Other than that, The TV is picture perfect if you can figure out how to use it. Much better than my Vizio.
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Brand Ambassador, February 6, 2025
Sy H,
You can learn how to use the Samsung Smart Remote right from your TV! Just go to Home> (left directional button) Settings> Support> Remote Control Guide. Find details on how to use the Samsung Smart Remote. Press the menu to use a variety of functions of the Samsung Smart Remote.
To download the manual and quick start guide, please follow this link: https://www.samsung.com/us/support/downloads/?model=N0060577&modelCode=UN55DU6900FXZA or by going to our website and clicking Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
You can learn how to use the Samsung Smart Remote right from your TV! Just go to Home> (left directional button) Settings> Support> Remote Control Guide. Find details on how to use the Samsung Smart Remote. Press the menu to use a variety of functions of the Samsung Smart Remote.
To download the manual and quick start guide, please follow this link: https://www.samsung.com/us/support/downloads/?model=N0060577&modelCode=UN55DU6900FXZA or by going to our website and clicking Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Solid smart tech. Still fast.
on February 5, 2025
Posted by: Jammer
from NY
Still rocking since Superbowl 2017, now nonstop family TV.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Volume is not loud enough at its highest
on February 5, 2025
Posted by: Ericabeth
from Springfield, MA
I am happy with this TV and picture quality but the volume doesnt seem to go loud enough even at 100.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Moving between channels
on February 5, 2025
Posted by: EzMark50
from Savannah, Ga
Great price and quality. Love the easy of use and being able to use my phone for the remote and my Samsung ear buds. Have really enjoyed.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv
on February 5, 2025
Posted by: Goodwood
Very satisfied with my new samsung tv wish I would have bought a bigger one but over all great buy
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Worth the money
on February 5, 2025
Posted by: Cupcake
from Dekalb, Illinois
This was the first time buying a smart TV and it’s been so worth it. The amount of features this thing has, the fact it remembers the last things I watched and recommends something similar, the fact I can have live TV going but still searching for something else, I mean the amount of stuff this thing can do is endless and incredible. Have only had it a few months and still learning all it can do, but I couldn’t be happier with this TV.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US