Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,908 Reviews)
Rating breakdown 1,908 reviews
5 Stars
1,303
4 Stars
317
3 Stars
129
2 Stars
69
1 Star
90
80%of customers recommend this product.
(
394 out of
495)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
A must have!!!
on September 17, 2025
Posted by: Batman
I upgraded from a Samsung 55 inch TV that was a later model to a brand new 75 inch Samsung UHD 4K. It’s so clear it’s almost like you’re there in the surround system that comes stock with the TV since it’s so big is also amazing. We definitely recommend. 15 stars out of 10!
Written by a customer while visiting Samsung US
Customer Rating
5
Good Picture and Sound Quality
on September 20, 2025
Posted by: Martha
Nice Features, size, picture and sound quality are good.
Written by a customer while visiting Samsung US
Customer Rating
3
Streaming service
on September 20, 2025
Posted by: Laura
Cannot get some steaming services it wont let me add them such as Paramount Plus and Marquee. Also when using the remote which has been replaced twice you can not just go up and down to channels it jumps fron live tv to samsung plus (remote has been replaced twice)
Response from Samsung USBy Samsung Brand Ambassador, September 23, 2025
Laura, Thank you for your feedback on the DU6900 TV. Please know you can download Paramount Plus, Marquee Sports, and Marquee TV in the built-in app store on your television. Please make sure your Firmware is up to date so there are no issues accessing this app. Go to Settings> Support> Software Update. If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung TV
on September 20, 2025
Posted by: Joan
from Alfred, Me
We love Samsung TV. Nice to watch big 55” TV for
Movies.
Movies.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Crystal UHD
on September 20, 2025
Posted by: Crystal
[This review was collected as part of a promotion.] The Samsung Crystal UHD series is designed to bring 4K clarity and smart TV features to the mainstream market without the premium price tag of Samsung’s QLED or OLED models. After spending some time with it, here’s what stands out.
Picture Quality
The Crystal UHD TVs deliver sharp 4K resolution that looks crisp and detailed, especially with native 4K content. Samsung’s Crystal Processor 4K also does a good job upscaling HD shows and movies, so even older content looks cleaner. Color performance is a highlight — PurColor and Dynamic Crystal Color tech help produce rich, vibrant tones that are a big step up from basic entry-level TVs.
HDR support is present, and it makes bright scenes pop with better contrast. However, since this is still a standard LED panel without advanced dimming zones, dark scenes can look a little flat compared to premium TVs.
Samsung’s Tizen OS continues to be one of the best smart TV platforms out there. It’s quick, responsive, and packed with apps like Netflix, Disney+, and YouTube right out of the box. Voice assistant integration (Alexa, Google Assistant, or Bixby) adds convenience for hands-free control
The Samsung Crystal UHD TV is a great choice if you want a reliable, affordable 4K smart TV that still looks stylish and delivers strong everyday performance. It’s perfect for streaming, sports, and casual gaming, though cinephiles or competitive gamers may want to invest in higher-end QLED or OLED models.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE ALL MY SAMSUNG PRODUCTS
on September 20, 2025
Posted by: JMAC71
Love my Samsung 65 in TV, love all my Samsung stuff my watch,my phone my TV my soundbar, now I'm just looking for a Samsung 43 inch TV for my bedroom got to save money for that unless Samsung's going to send me one because I got so many of their other products LOL let me know I'll give you my address no I love all Samsung stuff
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on September 20, 2025
Posted by: Tony
from Colorado
The picture quality on this tv is amazing. Crisp and bright colors. Sound is amazing. We love this one so much we are going to switch out 2 other tvs for Samsung. Definitely worth every penny. Top quality.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Clear crisp picture
on September 20, 2025
Posted by: Harlowsmom
Clear crisp picture,the remote was a learning curve .But we have had this TV for 10 months and I love the quality.Only gripe is paramount + is hard to download,haven’t managed that yet.Overall a really great purchase for us
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US