Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,023 Reviews)
Rating breakdown 2,023 reviews
5 Stars
1,369
4 Stars
332
3 Stars
144
2 Stars
76
1 Star
102
78%of customers recommend this product.
(
422 out of
538)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Samsung Tv
on September 5, 2025
Posted by: Doug
Fantastic picture and sound...great tv and the price was excellent
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great but what obout old Samsung TVs
on September 5, 2025
Posted by: J160
Samsung makes a superior TV. We presently own five over two locations. Our last two purchases give us the ability to use Samsung TV, but the two Smart TV's bought several years back are not capable of receiving Samsung TV and we have had to use Roku instead. It would be great if Samsung would come up with a device to enable our older Smart TV's that are in compatible with Samsung TV to be able to watch Samsung TV on those older, but not so old smart TVs.
Response from Samsung USBy Samsung Brand Ambassador, September 6, 2025
J160, Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
2
Review
on September 5, 2025
Posted by: Shann
from Indiana
I have had nothing but problems with last Samsung TV. It keeps shutting itself off.
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Brand Ambassador, September 6, 2025
Shann, It’s unfortunate to hear your DU6900 TV is turning off by itself. Please try a few troubleshooting steps that may help solve the issue: 1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds. 2. Check the power cord to see if there is any visible damage. 3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet. 4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software. If the TV continues to turn off by itself, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
2
65 inch Samsung TV
on September 5, 2025
Posted by: LuzP
from New Jersey
Not really impress with my Samsung TV the color is not great and it has a glitch that the TV turns on by itself when I shut it off. 🤔
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
2
Response from Samsung USBy Samsung Brand Ambassador, September 6, 2025
LuzP, We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!!!
on September 5, 2025
Posted by: JHELJARSKINN
[This review was collected as part of a promotion.] I use it for gaming mostly and I just love it, I don't see no lag, good refresh rate, beautiful colors!!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good tv
on September 5, 2025
Posted by: Yessi
Love the product good quality easy to use the brigntness is great and the resolution
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung TV
on September 6, 2025
Posted by: Patty
I am enjoying my new TV to the other degree. The clarity is absolutely beautiful. The more I play around on the TV, the more I love it.
Written by a customer while visiting Samsung US
Customer Rating
1
Worst TV Ever Made
on September 6, 2025
Posted by: samsunghater
from New Jersey
worst TV ever purchased. Horrific picture quality and lack of settings to adjust it made it unwatchable. Took it down within 36 hours and bought a much higher quality TV from a different manufacturer. The fact Samsung would make & sell something so bad regardless of the price is ridiculous and enough proof they don't care about their customers hard earned money.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, September 8, 2025
Hello, Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US