Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
2
Broken TV
on February 5, 2025
Posted by: Not happy
I bought my Samsung 50 inch smart tv on Nov 29 of last year. Only 2 months later it is sitting in my living room, not working ! I was told it is the power board & a new one is to be ordered. I am furious! Thanks Samsung
Response from Samsung USBy Samsung Brand Ambassador, February 5, 2025
Hello,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Still finding new features, and new channels
on February 5, 2025
Posted by: Belaco
Still getting used to how many channels are available, especially movies!
Written by a customer while visiting Samsung US
Customer Rating
4
Nice TV, With a couple of bad ideas
on February 5, 2025
Posted by: Art1957
from Wellsboro, PA
I bought this TV about six weeks ago and use it nearly every day. I have found two things that I don't care for. One, is there is no app store. I want to add a local news app and I can't. I tried many ways and I still can't. So, when I want to see my local news from WENY I have to use my Roku TV in my bedroom. That TV has an app store easily obtainable. Another poor feature is adding a space between words in the search box. I had to contact Samsung to find out that the word "English" is secretly used as the space box when you are using it. Maybe the word "English" should turn into "Space" once you're done selecting a language. And one more thing. The operating "instructions" that you get with this TV are sub standard. They are possibly the worst I have ever seen in my lifetime. I have had a lot of electronic products throughout my life and have never seen any this bad and they basically don't tell you anything. Other than that, It's a nice TV
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features and easy set up!
on February 5, 2025
Posted by: Vinny
from Spring Hill, Florida
Awesome television! Crystal clear picture! Very happy with my purchase!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing
on February 5, 2025
Posted by: Kelsie
I bought this for Christmas way better than my old tv this tv is highly recommended by me and amazing quality and sound!
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung
on February 5, 2025
Posted by: Boss
Bout t, v, I'm about to go and I'm pleased with the t.v
Written by a customer while visiting Samsung US
Customer Rating
5
Best gift ever
on February 5, 2025
Posted by: Punkin51
I bought this as a Christmas present/housewarming gift to myself. And I love it.
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture
on February 5, 2025
Posted by: Anonymous
I bought this a little while ago wish it had voice control on the remote other than that nice tv
Written by a customer while visiting Samsung US