Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,023 Reviews)
Rating breakdown 2,023 reviews
5 Stars
1,369
4 Stars
332
3 Stars
144
2 Stars
76
1 Star
102
78%of customers recommend this product.
(
422 out of
538)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Best tv ive ever had
on September 1, 2025
Posted by: Dalethe3rd
[This review was collected as part of a promotion.] Picture is cleae cannot ask to much more from a smart TV connection is key in this day of age and it can connect to anything I throw at it you can run many apps on it as well also live how when I turn off the TV it will also turn off my playstation 5 pro pretty cool if you ask me great job samsung keep rolling out them great products for us to make are life's easier
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung tv is awesome
on September 3, 2025
Posted by: Trusin
For the last two months, I thought my Samsung TV was great until I had an issue with the TV. This is a Samsung issue not mine. I’m watching the TV one night TV just goes black all of a sudden I cannot log into my account because I have a new phone number in my old phone number is linked to the account so when I try to change to my new number, it tells me I have to wait two weeks for a number change verification, which means I have to wait 14 days for my number to be verified then probably another however long I’m not sure for the repair team to actually get the mess come out so I will potentially be without a TV that I pay all that money for for possibly up to a month for a Samsung issue so right now I am very very unhappy. But what I will say is when the TV was working properly, it was probably one of the most awesome things I ever bought.
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV!
on September 4, 2025
Posted by: Jwruble
[This review was collected as part of a promotion.] The TV was easy to set up and had a great picture quality
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Frustrating
on September 5, 2025
Posted by: Vern
Sound turns off have to Reset every 3 to 4 months frustrating
Response from Samsung USBy Samsung Brand Ambassador, September 6, 2025
Vern, We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
Brand new. Doesn’t work
on September 5, 2025
Posted by: Andrew
from Quakertown pa
Keeps restarting and I have been unable to get a straight answer as to who is supposed to fix it. Tried all recommend fixes and nothing works
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, September 6, 2025
Andrew, We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV waiting time
on September 5, 2025
Posted by: Waccy1
from Los Angeles California
I love the TV The coloring the clarity Samsung just an awesome TV
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great for a lower level tv
on September 5, 2025
Posted by: JCosha
[This review was collected as part of a promotion.] Image is good for the price you pay. It's definitely not the best by any stretch.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Picture Quality
on September 5, 2025
Posted by: TKay00
[This review was collected as part of a promotion.] The picture quality is amazing as well as the AI features
Value
5
Written by a customer while visiting Samsung US