Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,708 Reviews)
Rating breakdown 1,708 reviews
5 Stars
1,178
4 Stars
278
3 Stars
114
2 Stars
60
1 Star
78
80%of customers recommend this product.
(
344 out of
431)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Simply Perfect
on August 20, 2025
Posted by: Marty
What a great Birthday Present"
Just perfect!!
Perfect Size-Perfect Sound-Perfect Style
Just perfect!!
Perfect Size-Perfect Sound-Perfect Style
Written by a customer while visiting Samsung US
Customer Rating
2
Rip off wont buy another
on August 20, 2025
Posted by: sprinkler guy
I bought TV for my mother 70" in size
a few weeks later it had a blue line down the middle from top to bottom
you guys sent a tech to look at it and he said it had been dropped and he wont touch it and left
will never buy a samsung again
a few weeks later it had a blue line down the middle from top to bottom
you guys sent a tech to look at it and he said it had been dropped and he wont touch it and left
will never buy a samsung again
Response from Samsung USBy Samsung Brand Ambassador, August 20, 2025
sprinkler guy,
Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer. To schedule a warranty appointment, please call us at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer. To schedule a warranty appointment, please call us at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on August 20, 2025
Posted by: 4umine
from Salisbury ma
Great quality Great price Great screen resolution i manly game and watch streaming apps .
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great Picture wifi seems weak
on August 20, 2025
Posted by: Sco77
from Ohio
This TV has a great picture and features my only complaint is the wifi hardware in the TV seems to be weak. I have an amazon fire tv cube located underneath the TV on a stand which connects better to the internet that I use for streaming apps instead of the TV. I dont understand why the amazon cube connects better but when I use the TV wifi it works intermittently working for about an hour then disconnects. On the TV I am using the 2.4 band, I have also tried the 5.0 band but the results are the same.Also I like the older samsung remotes with number buttons compared to this new version. I like the new remote as it needs no batteries I just would rather have more manual functions. Half of the remote is Disney, Netflix, Amazon Prime and Samsung Plus. I dont not find these buttons useful. Although the remote is workable
I would recommend this to a friend!
Features
4
Performance
2
Design
2
Value
5
Response from Samsung USBy Samsung Brand Ambassador, August 20, 2025
Sco77,
We appreciate your feedback on the Samsung DU6900 TV. I'm sorry to hear you are experiencing issues with your Wi-Fi connectivity.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns. If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
We appreciate your feedback on the Samsung DU6900 TV. I'm sorry to hear you are experiencing issues with your Wi-Fi connectivity.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns. If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great Picture
on August 20, 2025
Posted by: JJoec
from Charlotte NC
It's clearly the best looking Screen in the house. The colors "pop" and the overall view is perfect for our bedroom
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on August 20, 2025
Posted by: Kita B
from Roanoke VA
I absolutely love how my phone and TV connect. I lost my remote shortly after purchase and my phone replaced my remote.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV looks awesome
on August 20, 2025
Posted by: Desi
from Toms River NJ
Awesome TV I have 3 in my house. Love the channels option.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
What an amazing choice.
on August 20, 2025
Posted by: Ernest
from Beaumont, Texas
I recently purchased the 65" Class Crystal UHD DU6900, and I couldn’t be happier with my choice. The picture quality is stunning—vivid colors, deep contrast, and sharp clarity that truly bring movies, sports, and games to life. The 4K upscaling makes even older content look brand new, and the Crystal UHD technology really delivers on its promise.
The sound is surprisingly rich for a flat-screen TV, and with a soundbar, the experience feels like a mini home theater. The smart features are smooth and easy to use. Streaming apps load quickly, navigation is seamless, and the remote is simple but powerful.
The sleek, slim design also makes it a great fit for my living room—it looks just as good when it’s off as when it’s on.
For the price, this TV is an incredible value. If you’re looking for a reliable, beautiful 65" screen that performs like a premium model, the Crystal UHD DU6900 is an excellent choice.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US