Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,465 Reviews)
Rating breakdown 1,465 reviews
5 Stars
1,008
4 Stars
248
3 Stars
98
2 Stars
51
1 Star
60
82%of customers recommend this product.
(
294 out of
360)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Amazing quality TV for all
on November 11, 2024
Posted by: Pbinggg
[This review was collected as part of a promotion.] This t.v is amazing with crystal clear visuals and stellar audio! I've never seen a better t.v, ever
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I highly recommend.
on November 11, 2024
Posted by: JeifR2
[This review was collected as part of a promotion.] This product boasts an impressive array of features. Its sleek design is sure to complement any home theater setup. The picture quality is vibrant and crystal clear, providing an immersive viewing experience. Seamless integration with streaming services allows for endless entertainment options. Overall, this is a highly recommended choice for anyone seeking a top-of-the-line viewing experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Worked great till][
on November 11, 2024
Posted by: Soulmaster
[This review was collected as part of a promotion.] Was enjoying quality videos until right side started to go black. The more I watched the more it moved till screen was all black.
Value
2
Response from Samsung USBy Samsung Advisor, November 11, 2024
Hi Soulmaster,
I'm very sorry you are experiencing issues with your DU6900 TV screen. Please reach out to us to schedule a warranty appointment. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
I'm very sorry you are experiencing issues with your DU6900 TV screen. Please reach out to us to schedule a warranty appointment. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
The picture is amazing
on November 12, 2024
Posted by: Snakehunter
[This review was collected as part of a promotion.] I like to game and binge shows. And I also watch alot of movies.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Graphics
on November 12, 2024
Posted by: Beccaboo
[This review was collected as part of a promotion.] Streaming karaoke games i love my TV!!! The graphics are fantastic!!! It's a beautiful thing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
would buy again
on November 13, 2024
Posted by: LQjohnmac
color is wonderful ... some parts of picture seem blurry but im sure i can fix that, otherwise love the TV
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not what I expected
on November 14, 2024
Posted by: Miss Meliss
from San Jose, CA
I may have been expecting too much with the UHD and Crystal. From an angle it is washed out and the colors are not as vibrant. We have tried adjusting it but stll not happy with the picture.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
5
Response from Samsung USBy Samsung Brand Ambassador, November 15, 2024
Miss Meliss,
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Product delivered. Great value.
on November 16, 2024
Posted by: BrunoR
[This review was collected as part of a promotion.] We about the 75 inch for our living room
And we're not let down at how it performs. I use it to play video games and they look great, movies and all streaming services handle with great quality and responsive speeds!
And we're not let down at how it performs. I use it to play video games and they look great, movies and all streaming services handle with great quality and responsive speeds!
Value
5
Written by a customer while visiting Samsung US