Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,681 Reviews)
Rating breakdown 1,681 reviews
5 Stars
1,158
4 Stars
276
3 Stars
111
2 Stars
59
1 Star
77
79%of customers recommend this product.
(
333 out of
419)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Awesome product!
on August 6, 2025
Posted by: Momleslie
Have 3 samsung tvs and 2 other brands. Samsung wins hands down. Awesome picture, easy remote, storage space for apps.
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on August 6, 2025
Posted by: Luv2shop
from Stonecrest GA
Great TV clear and good sound need a 75 for my front now
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Built-in Picture Perfect Carity
on August 6, 2025
Posted by: Luv2Shop
from Ohio
I won't buy any other brand, I love my Samsung television. 'Live TV' is wonderful. I have an enormous list of viewing options to choose from. It's better than cable TV! The 'smart' TV functions are amazing! They allow me to connect everything! Built-in picture perfect clarity; I didn't have to make any adjustments. The costs was very affordable and the quality is excellent. The sound quality could use some improvement, but aside from that, its a great value for the price.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Audio problem
on August 6, 2025
Posted by: Panda house2
from Eugene, OR
Mine has a problem with the audio. Sometimes it doesn’t come on when the set is turned on & I have to turn it off then on again.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy Samsung Brand Ambassador, August 6, 2025
Panda house2,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
tv is great, but the remote is NOT ergonomic
on August 6, 2025
Posted by: sunlover1789
The remote controls are waaaaay too small, and they are difficult to learn which button control, controls what on the tv. Also, the speaker could be louder.
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Tv
on August 6, 2025
Posted by: Richie
Great picture quality easy navigation and all the apps on here I no longer need my fire stick.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best 75" bang for your buck
on August 10, 2025
Posted by: Samsungdaddyaz
[This review was collected as part of a promotion.] So our 75" samsung tv has been amazing for the whole household. This tv stays in the livingroom and see plenty of movies, documentaries, and video games. The uhd makes the games stand out and the colors always pop.
The convienence of the the apps already loaded is amazing and saved time. Plus the setup was super simple.
The convienence of the the apps already loaded is amazing and saved time. Plus the setup was super simple.
Best part about this tv.......the deal was beyond AMAZING! Great price for top quality
Keep it up samsung!
Keep it up samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
no alexa
on August 10, 2025
Posted by: seattlebites
from seattle,wa
Sure wish i could put alexa on it..................................................
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
2
Value
2
Response from Samsung USBy Samsung Brand Ambassador, August 11, 2025
seattlebites,
While the DU6900 does not have voice assistants built in, it does work with Alexa. You can connect them to your existing Alexa devices to ask them to turn on your TV, change channels, control volume, and more.
1. Download the Smartthings App on your Android or Apple device and log in with the same account that you are signed into on your Samsung TV.
2. On the app, you will need to add your TV as a device if you have not already done so.
3. Using the Amazon Alexa app on your Android or Apple device, connect the app to Smartthings, which should be under Devices> Your Smart Home Skills. Follow the prompts to sign in to your Samsung Account and enable the device.
After following the prompts, you should be connected and can now control your Samsung TV with your existing Alexa device!
I hope this helps! if you ever need help, please do not hesitate to contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
While the DU6900 does not have voice assistants built in, it does work with Alexa. You can connect them to your existing Alexa devices to ask them to turn on your TV, change channels, control volume, and more.
1. Download the Smartthings App on your Android or Apple device and log in with the same account that you are signed into on your Samsung TV.
2. On the app, you will need to add your TV as a device if you have not already done so.
3. Using the Amazon Alexa app on your Android or Apple device, connect the app to Smartthings, which should be under Devices> Your Smart Home Skills. Follow the prompts to sign in to your Samsung Account and enable the device.
After following the prompts, you should be connected and can now control your Samsung TV with your existing Alexa device!
I hope this helps! if you ever need help, please do not hesitate to contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US