Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,681 Reviews)
Rating breakdown 1,681 reviews
5 Stars
1,158
4 Stars
276
3 Stars
111
2 Stars
59
1 Star
77
79%of customers recommend this product.
(
333 out of
419)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
4
Great tv
on August 5, 2025
Posted by: Joe m
from London ky
Good tv the only issue I had is assembling the legs that was not exactly straight forward with instructions even but figured it out. Would buy more Samsung products just so expensive lol. But great tv all and all love it. Also if anyone is reading this the lets slide into place and click. Love that it gots Bluetooth
I would recommend this to a friend!
Features
5
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
TV needs repaired no working purchased in January
on August 5, 2025
Posted by: Anonymous
from Warren Ohio
Product needs repairs , turn the unit on and then it turns off. It’s new unit and junk, don’t want tv from samsung
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, August 5, 2025
Richard Selep,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung tv
on August 5, 2025
Posted by: GiGi
Im very happy with this purchase.Its wonderful the picture and sound are a great quality Its a fantastic tv
Written by a customer while visiting Samsung US
Customer Rating
3
Great TV
on August 5, 2025
Posted by: Skeeter
I also have a Samsung sound bar. You would think they would work together seamlessly, but that is not the case. The tv i constantly disconnecting from the soundbar and there is no way to turn the sound bar on and off with the tv remote.
Features
3
Performance
4
Design
5
Value
5
Response from Samsung USBy Samsung Brand Ambassador, August 5, 2025
Skeeter,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung enthusiast
on August 5, 2025
Posted by: Victor
from Long Island City, NY
Best Buy and Samsung are my go-to for entertainment and technology. Samsung is my primary on phones and TV.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Television
on August 5, 2025
Posted by: KubotaTV
from Orange Texas
I got my tv last year in November the day of Black Friday. A few days ago my entire tv went out. Normally Samsung have nice TVs but not this time. I probably will get another tv brand.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Brand Ambassador, August 6, 2025
KubotaTV,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy
on August 5, 2025
Posted by: Ashh
from East Peoria. IL
Tv already doesn’t work after 7 months. It was a gift, and Samsung won’t replace since we don’t have a receipt.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, August 6, 2025
Ashh,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
Overly complicated remote control and interface
on August 5, 2025
Posted by: Ebugogo
from Phoenix, AZ
If I knew how difficult it would be to navigate the poorly designed interface with the wretched remote control that they give you, I would never have bought this tv. The picture quality is good though. I did not return the tv because I have been having health problems, otherwise I would. I think Samsung shot themselves in the foot with this third rate remote control, I just can't believe they did something this stupid.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
3
Response from Samsung USBy Samsung Brand Ambassador, August 6, 2025
Ebugogo,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US