Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,164 Reviews)
Rating breakdown 2,164 reviews
5 Stars
1,474
4 Stars
351
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
510 out of
636)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Superior TV
on August 1, 2025
Posted by: Loomis
[This review was collected as part of a promotion.] Samsung flat out makes one of the best TV’s. Just love the picture and it is great for streaming, has a very user friendly user interface. Also like the connectivity with Samsungs sound bar systems.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the size and picture
on August 1, 2025
Posted by: Stormyg
from Chicago, IL
I love the TV, the colors are good and always wanted a larger TV so I'm pleased. I only have one problem and it's with the remote for the sound. It's hard to adjust it to make it either louder or softer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic
on August 1, 2025
Posted by: MykeyP
[This review was collected as part of a promotion.] The setup is time consuming but is well worth it, the picture quality is fantastic. I love the Samsung TV that comes with it I do more streaming now than I ever did because of this TV. The sound quality is so so but I've got a sound bar that makes it fantastic, there's some settings to make it understand that you want the sound bar to work instead of the speakers. All in all I give it five stars.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The good quality of samsung tv
on August 1, 2025
Posted by: Tacomadness
[This review was collected as part of a promotion.] I practically use it everyday ,and it helps that my mom is able to use the tv remote since they made it elderly friendly ,and my mom uses everyday for her movies and TV shows, quality is good so im satisfied with my product!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Ok when it works
on August 3, 2025
Posted by: Anonymous
My 55 inch TV is less than a year old. I have a black screen. I’ve tried powering it down. Tried resetting it and still no luck. I can’t really recommend this product sorry.
Response from Samsung USBy Samsung Brand Ambassador, August 4, 2025
Julio Martinez,
If your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. Please try these troubleshooting steps for your blank screen issue:
1. Press the Home button on the remote.
If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal. If the menu does not appear, the TV may be having power issues.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power).
2. Confirm that the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1.
If the TV is set to the correct source, but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced.
After reconnecting the external device, please turn it off and back on.
3. Test the HDMI cable.
The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords.
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says the cable is bad, replace the cable. Service is not required.
4. Test different external devices.
The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
The TV will need service if the issue persists after these steps. Please contact us so that we can better investigate your issue and assist you with a solution or replacement.
Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Pro
If your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. Please try these troubleshooting steps for your blank screen issue:
1. Press the Home button on the remote.
If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal. If the menu does not appear, the TV may be having power issues.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power).
2. Confirm that the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1.
If the TV is set to the correct source, but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced.
After reconnecting the external device, please turn it off and back on.
3. Test the HDMI cable.
The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords.
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says the cable is bad, replace the cable. Service is not required.
4. Test different external devices.
The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
The TV will need service if the issue persists after these steps. Please contact us so that we can better investigate your issue and assist you with a solution or replacement.
Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful Television
on August 3, 2025
Posted by: CEEZYFBABY
[This review was collected as part of a promotion.] This TV is basically the star of our living room, the ultimate hangout spot for the whole family. We're a huge streaming household, and the built-in apps and super easy OS make jumping from Netflix to Disney+ to Hulu a total breeze. The 4K resolution is insane—it makes everything from our kid's cartoons to our movies and shows feel like you're right there. Using the Vivid setting make colors pop and the blacks deep, especially when we're watching something in a dark room.
But it's not just for chilling and watching shows. I am a huge gamer, and the TV's low input lag and fast refresh rate have seriously upped my game play. The picture is so sharp and clear giving me a real edge. Connects to my game consoles without a single hiccup, which is a massive plus.
Honestly, this TV has just made our daily life smoother. The smart home stuff is a total game-changer. I can just talk to the TV to control it, and even manage other smart gadgets in our house. My personal favorite is the ambient mode—it shows off cool art or our own photos when it's off, so it doesn't look like a giant black rectangle on the wall. This TV is way more than just a screen; it's a key part of our smart home setup.
But it's not just for chilling and watching shows. I am a huge gamer, and the TV's low input lag and fast refresh rate have seriously upped my game play. The picture is so sharp and clear giving me a real edge. Connects to my game consoles without a single hiccup, which is a massive plus.
Honestly, this TV has just made our daily life smoother. The smart home stuff is a total game-changer. I can just talk to the TV to control it, and even manage other smart gadgets in our house. My personal favorite is the ambient mode—it shows off cool art or our own photos when it's off, so it doesn't look like a giant black rectangle on the wall. This TV is way more than just a screen; it's a key part of our smart home setup.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV ever had the pics are great. , Just awesom
on August 5, 2025
Posted by: Big Time football fan
I like football games when I’m at home. It’s like we’re at the game inside the stadium. That’s how awesome this is. The movies looks like you’re outside at the big screen looking at it. In the car love it..
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on August 5, 2025
Posted by: unhappy
I have always purchased and had no issues with my Samsung TV' I purchased this model almost a year ago and just recently started having issues with it, I am using it but as I said some of the feature are not working and hesitate to purchase another Samsung
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
3
Response from Samsung USBy Samsung Brand Ambassador, August 5, 2025
unhappy,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US