Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,635 Reviews)
Rating breakdown 1,635 reviews
5 Stars
1,130
4 Stars
270
3 Stars
106
2 Stars
57
1 Star
72
81%of customers recommend this product.
(
326 out of
402)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
4
Great for the price
on July 30, 2025
Posted by: Angelicqueen
[This review was collected as part of a promotion.] Great quality picture. I just wish it would let me mirror from my phone, audio mirrors not the picture though. :( great quality for the price I paid .
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features at Great Price
on July 30, 2025
Posted by: acobina
[This review was collected as part of a promotion.] We are happy for our recent purchase of this TV. We are happy with features and ease of use at a great price. Our child is happy streaming her favorite shows at Disney+ and Netflix.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
If you thinking about getting this TV don't hesita
on July 30, 2025
Posted by: Greattv
[This review was collected as part of a promotion.] I love this TV the best one I can ask for high resolution great speakers
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best TV Ever
on July 30, 2025
Posted by: Mona
from Clemons NY
The picture quality is amazing . I appreciate all the apps that came built in. There is always something to watch without using an alternate receiver like dish.
Samsung products are the best that’s out there. I have a few and like the tv they are top shelf. Highly recommended.
Samsung products are the best that’s out there. I have a few and like the tv they are top shelf. Highly recommended.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Awesome TV, if it works.
on July 30, 2025
Posted by: Mitch
from Louisville KY
Used for one month after opening and then back light went out.
Response from Samsung USBy Samsung Brand Ambassador, July 30, 2025
Mitch,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
2
Normal smart tv.
on July 30, 2025
Posted by: Big sid
from Washington, Mi
Great color less than great sound. Major problem with Spanish on some channels for a few days then back to English. Driving me crazy.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy Samsung Brand Ambassador, July 30, 2025
Big sid,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Garage TV, 24 7
on July 30, 2025
Posted by: GarageTV
[This review was collected as part of a promotion.] Best purchase i ever made. I watch what I want, when I want!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great tv, but issues with the volume.
on July 30, 2025
Posted by: esurdel
from Buffalo, NY
Great tv, but the volume freezes often. The only way to reset it is to unplug the tv and plug it back in. Unfortunately we have to do this weekly.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US