Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Can't beat Samsung Quality
on February 23, 2025
Posted by: JfdV
from Albuquerque, New Mexico
Incredibly happy with this TV. It's definitely smarter than I am and switches modes as I go from video gaming to TV or movie watching. The picture is crisp and clear always and it comes loaded with more features than can be imagined. Best TV purchase I've made.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Picture! Great sound!
on February 23, 2025
Posted by: Sandyd
I bought this tv just over a month ago and i love it.
Written by a customer while visiting Samsung US
Customer Rating
5
55" Samsung TV
on February 22, 2025
Posted by: JoanEnglish
Finally upgraded to a larger TV in our living room. Got this TV at an excellent price and I wish I had done it years ago. Sharp image, beautiful color elements and perfect size for the living room.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Confusing
on February 22, 2025
Posted by: Annie
I am having some difficulty setting up my streaming and knowing what programming is free.
Response from Samsung USBy Samsung Brand Ambassador, February 24, 2025
Annie,
Thank you for sharing your experience with the DU6900 TV. External streaming apps like Netflix, Hulu, and Disney+ will require a membership outside of the Samsung account needed to us Smart TV features. Samsung TV Plus programming is included with the TV at no additional cost! You can also use an external cable provider or antenna to get additional options.
For more information or assistance, you can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Thank you for sharing your experience with the DU6900 TV. External streaming apps like Netflix, Hulu, and Disney+ will require a membership outside of the Samsung account needed to us Smart TV features. Samsung TV Plus programming is included with the TV at no additional cost! You can also use an external cable provider or antenna to get additional options.
For more information or assistance, you can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
picture quality
on February 22, 2025
Posted by: pumpkin
Picture quality is awesome. the remote has much to be desired!!!!!!!!!! it is not elderly friendly. the instruction guide is confusing.
Written by a customer while visiting Samsung US
Customer Rating
3
It’s alright with a few tweeks could be better
on February 22, 2025
Posted by: Entrepreneur401
from Chicago, Illinois (Wicker Park)
Has a delay in it when powering on changes channels any remote function you must be patient and wait for your command or request to take place, and, almost no volume sounds to be the loudest I’d say a 4-5 volume level , other than that , states auto dimmer on HD, the color seems a little dull not bright. Light weight easy setup if you already have a Samsung account must download Roku if you have a Roku account must have a proper stand to fit its pretty large you’re definitely get the size you were looking for
I would recommend this to a friend!
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Samsung Brand Ambassador, February 24, 2025
Entrepreneur401,
Thank you for sharing your experience with the DU6900 TV. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
I hope these tips help you enjoy your new product. You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Thank you for sharing your experience with the DU6900 TV. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
I hope these tips help you enjoy your new product. You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Everything is Awsome !
on February 21, 2025
Posted by: JESUS IS LORD
from Alabama
I actually won this tv at a Christmas party. This is a great tv. I have enjoyed it very much! Have had no problems with it and the picture is great!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Remote
on February 21, 2025
Posted by: RonA
TV is working great but having issues with the remote, sometimes the channel and or volume controls do not work.
Response from Samsung USBy Samsung Brand Ambassador, February 24, 2025
RonA,
We appreciate your feedback on the Samsung DU6900 TV. We are very sorry to hear the remote is not functioning properly.
So we can best help with this, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
We appreciate your feedback on the Samsung DU6900 TV. We are very sorry to hear the remote is not functioning properly.
So we can best help with this, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US