Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,181 Reviews)
Rating breakdown 2,181 reviews
5 Stars
1,487
4 Stars
353
3 Stars
155
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
522 out of
649)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
2
Very difficult to navigate. Not user friendly at a
on January 5, 2026
Posted by: Louu
from New York
Very difficult to navigate. Not user friendly at all.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Samsung Brand Ambassador, January 5, 2026
Louu,
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the DU6900 TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the DU6900 TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
We appreciate you sharing your user experience. To assist in learning the various functions, please know you can download the DU6900 TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support > Manuals & Software > TVs & Home Theater. You can search for and select the DU6900 TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support > Open e-Manual.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Best Smart TV
on December 31, 2025
Posted by: chad_33i
from Gadsden, AL
High quality display and tons of free extras on Samsung TV and gaming hub.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Does not work
on December 30, 2025
Posted by: RRockseth
from Demimg NM
The TV was great, good picture and worked well. Until 1 year and 4 days after we purchased it. It just stopped working. Tries to turn on, sound for about a second, no picture. We live away from any service Center. So we had to buy a new TV.
Disappointed.
Disappointed.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Brand Ambassador, December 31, 2025
RRockseth,
Thank you for sharing your feedback. Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
Thank you for sharing your feedback. Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Good Samsung TV
on December 29, 2025
Posted by: Ramasamy
[This review was collected as part of a promotion.] This Samsung TV is an 8 on 10 across the board. Would recommend this as a first TV.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Connect and picture
on December 28, 2025
Posted by: Amy68sam
[This review was collected as part of a promotion.] This TV is the worst about staying connected to the internet and the picture continues to go out of focus when changing channels
Value
3
Response from Samsung USBy Samsung Brand Ambassador, December 29, 2025
Amy68sam,
We appreciate your feedback on the Samsung DU6900 TV. I'm sorry to hear you are experiencing.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. To ensure you do not miss any Firmware Updates, I recommend enabling Auto Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns. If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
We appreciate your feedback on the Samsung DU6900 TV. I'm sorry to hear you are experiencing.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. To ensure you do not miss any Firmware Updates, I recommend enabling Auto Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns. If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
I love Samsung!
on December 27, 2025
Posted by: Birdienurse04
from Danville, Va
I love my Samsung TV. It is the third one that I have own. Samsung has the best quality for the money!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has overall great features and pictur
on December 24, 2025
Posted by: Sellece
[This review was collected as part of a promotion.] I love this product from Samsung. The Samsung television has a great picture and picture settings to change the picture to your own preference. The sound of the television is also great. I love the features on the product as well. Everything is easy to access and navigate as far as getting to and switching applications that are downloaded on the device. The only thing I don't like about the television is the lack of space as far as GBs to download more apps. Ever since I had it serviced and the circuit board replaced. It seems to no hold or have any memory space. I really wish I could get a new one instead of dealing with that issue. This is my experience and overall review of the Samsung product. Thank you.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Easy set up, great picture
on December 22, 2025
Posted by: AlfOhio
[This review was collected as part of a promotion.] Great picture, easy set up. No lag in software. My only problem is the sound isn't great, a soundbar does help.
Value
4
Written by a customer while visiting Samsung US