Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(692 Reviews)
Rating breakdown 692 reviews
5 Stars
453
4 Stars
123
3 Stars
59
2 Stars
29
1 Star
28
82%of customers recommend this product.
(
171 out of
209)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Great simplicity with my Tv
on November 20, 2024
Posted by: Peter
from Simpsonville SC
I enjoy all features apps and programming /good clarity!! Simple to set up Colors are excelent. Thinking to buy another one later
TV control needs a bit time to know it may be challenging when is dark
TV control needs a bit time to know it may be challenging when is dark
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome TV for the money!
on December 11, 2024
Posted by: John Y
from Waukesha, WI
I just purchased this TV a month ago and selected it as it one one of only two 60” TV’s that I could find. I needed this exact size to fix above my upper Fireplace surround. It is a very impressive TV for the money, with a great picture and the interface is fast and streaming content is very easy. It is as fast as a Fire Stick and the remote is compact and actually functions the same as a Fire Stick remote. Standard sound is acceptable , however I am using a 9 year old sound bar and it works great with this TV. Is you need this rare 60” size it is a great choice and a great value for the $!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
We love our Samsung TV's
on December 27, 2024
Posted by: Zman43
[This review was collected as part of a promotion.] This is not the only Samsung TV that we have and we love them all. There are many great features. We enjoy Samsung TV plus there is a ton of good content here for free. So much so that we have ditched cable.
We also have Samsung phones and appliances so we really enjoy how easily they all connect to each other and share notifications.
I highly recommend getting in the ecosystem to enjoy all of the features.
We also have Samsung phones and appliances so we really enjoy how easily they all connect to each other and share notifications.
I highly recommend getting in the ecosystem to enjoy all of the features.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
THE BEST OF THE BEST!
on February 23, 2025
Posted by: BJJJ
I have used Samsung TVs for many years - do not want to shop for anything else.
Written by a customer while visiting Samsung US
Customer Rating
1
Would not purchase again
on February 24, 2025
Posted by: Lori
from Luxemburg,Wi
My tv does not have alexa, just disappointed in the tv compared to my Hisense Just over all do not care for it..
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, February 24, 2025
Lori,
We appreciate your purchase and are sorry for any confusion regarding voice assistants. You are correct, the DU6900 does not have voice assistants built in. However, they do work with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more.
Our DU8000 TV Series and above offer voice command and built-in voice assistants.
If you need assistance connecting your external Alexa device or if there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate your purchase and are sorry for any confusion regarding voice assistants. You are correct, the DU6900 does not have voice assistants built in. However, they do work with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more.
Our DU8000 TV Series and above offer voice command and built-in voice assistants.
If you need assistance connecting your external Alexa device or if there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
samsung tv is not good-remote goofy
on March 5, 2025
Posted by: donna
from LARGO,FL.
this was my first samsung purchase (tv) never again. to hard setting up and very poor help from your company so disappointed . remote is horrible
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, March 5, 2025
donna,
Thank you for purchasing the Samsung DU6900 TV and for bringing your concerns to our attention.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Thank you for purchasing the Samsung DU6900 TV and for bringing your concerns to our attention.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
Thank you for choosing Samsung and for your feedback on the DU6900 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
TV is great. The remote is not so great.
on March 5, 2025
Posted by: Too p
from Southern Indiana
I really like the TV. Picture is great, I really dislike the remote.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Dependable
on March 6, 2025
Posted by: Mikkar
We only buy Samsung tv’s and are very happy with them. Our newest addition does not disappoint. They have always been dependable and have given us years of good use.
Written by a customer while visiting Samsung US