Customer reviews from Samsung US
Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,461 Reviews)
Rating breakdown 1,461 reviews
5 Stars
1,006
4 Stars
246
3 Stars
98
2 Stars
51
1 Star
60
82%of customers recommend this product.
(
294 out of
360)
Customer Reviews for Samsung - 65” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
My Samsung TV has more features than I expected
on November 18, 2024
Posted by: HotShot68
[This review was collected as part of a promotion.] I enjoy streaming TV shows and movies on my Samsung TV. The color and contrast are so crisp and bright and colorful. The picture quality is more vivid and detailed with 4 K. This is the first TV I have had with an internet browser and it connects to my Samsung Watch and Phone. My Samsung TV has so much more to offer as far as streaming apps and Samsung TV Plus.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great simplicity with my Tv
on November 20, 2024
Posted by: Peter
from Simpsonville SC
I enjoy all features apps and programming /good clarity!! Simple to set up Colors are excelent. Thinking to buy another one later
TV control needs a bit time to know it may be challenging when is dark
TV control needs a bit time to know it may be challenging when is dark
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome TV for the money!
on December 11, 2024
Posted by: John Y
from Waukesha, WI
I just purchased this TV a month ago and selected it as it one one of only two 60” TV’s that I could find. I needed this exact size to fix above my upper Fireplace surround. It is a very impressive TV for the money, with a great picture and the interface is fast and streaming content is very easy. It is as fast as a Fire Stick and the remote is compact and actually functions the same as a Fire Stick remote. Standard sound is acceptable , however I am using a 9 year old sound bar and it works great with this TV. Is you need this rare 60” size it is a great choice and a great value for the $!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
We love our Samsung TV's
on December 27, 2024
Posted by: Zman43
[This review was collected as part of a promotion.] This is not the only Samsung TV that we have and we love them all. There are many great features. We enjoy Samsung TV plus there is a ton of good content here for free. So much so that we have ditched cable.
We also have Samsung phones and appliances so we really enjoy how easily they all connect to each other and share notifications.
I highly recommend getting in the ecosystem to enjoy all of the features.
We also have Samsung phones and appliances so we really enjoy how easily they all connect to each other and share notifications.
I highly recommend getting in the ecosystem to enjoy all of the features.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Crap
on February 6, 2025
Posted by: None
You get what you pay for, not the quality I am used to with Samsung
Response from Samsung USBy Samsung Brand Ambassador, February 6, 2025
None,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
2
Not Good!
on February 13, 2025
Posted by: RGWW
TV has myriad conflicts with Comcast Xfinity, Samsung remotes and applications like Paramount+ . I have to reboot it nearly every day to clear freezing apps. Having only 2 HDMI inputs limits the flexibility of inputs. I don't like it.
Response from Samsung USBy Samsung Brand Ambassador, February 14, 2025
RGWW,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If apps are not working correctly, we recommend first checking for firmware updates on your TV. Go to Home > Settings > Support > Software Update. If you do have the latest firmware, then you can next try a cold boot. There are two ways to cold boot your TV:
1) Using the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
2) Using the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in.
For more help, please contact Samsung TV Support at 1-800-SAMSUNG, available 8 AM – 12 AM EST, seven days a week. For more contact options, click here: https://www.samsung.com/us/support/contact/
We look forward to hearing from you.
~Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If apps are not working correctly, we recommend first checking for firmware updates on your TV. Go to Home > Settings > Support > Software Update. If you do have the latest firmware, then you can next try a cold boot. There are two ways to cold boot your TV:
1) Using the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
2) Using the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in.
For more help, please contact Samsung TV Support at 1-800-SAMSUNG, available 8 AM – 12 AM EST, seven days a week. For more contact options, click here: https://www.samsung.com/us/support/contact/
We look forward to hearing from you.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
THE BEST OF THE BEST!
on February 23, 2025
Posted by: BJJJ
I have used Samsung TVs for many years - do not want to shop for anything else.
Written by a customer while visiting Samsung US
Customer Rating
1
Would not purchase again
on February 24, 2025
Posted by: Lori
from Luxemburg,Wi
My tv does not have alexa, just disappointed in the tv compared to my Hisense Just over all do not care for it..
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, February 24, 2025
Lori,
We appreciate your purchase and are sorry for any confusion regarding voice assistants. You are correct, the DU6900 does not have voice assistants built in. However, they do work with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more.
Our DU8000 TV Series and above offer voice command and built-in voice assistants.
If you need assistance connecting your external Alexa device or if there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate your purchase and are sorry for any confusion regarding voice assistants. You are correct, the DU6900 does not have voice assistants built in. However, they do work with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more.
Our DU8000 TV Series and above offer voice command and built-in voice assistants.
If you need assistance connecting your external Alexa device or if there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US