Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(2,164 Reviews)
Rating breakdown 2,164 reviews
5 Stars
1,474
4 Stars
351
3 Stars
153
2 Stars
79
1 Star
107
80%of customers recommend this product.
(
510 out of
636)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Great image for price
on July 22, 2025
Posted by: Samsunglo
[This review was collected as part of a promotion.] For movies and daily use, amazing product with more than you need for average use
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing for price
on July 22, 2025
Posted by: Apple2good
from Tucson, AZ
It is an amazing tv for the price because the color is good and it also is just excellent in general.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great quality
on July 22, 2025
Posted by: Linde08
We couldn’t be
Happier with our 50” Samsung TV. The picture is as clear as a bell and the sound is great.The smart features are easy to navigate. If you aren’t sure, just buy it!
Happier with our 50” Samsung TV. The picture is as clear as a bell and the sound is great.The smart features are easy to navigate. If you aren’t sure, just buy it!
Written by a customer while visiting Samsung US
Customer Rating
5
SUPER FAST APPLICATIONS
on July 23, 2025
Posted by: Jon25a
[This review was collected as part of a promotion.] Just got the Samsung DU6900 and I’m pretty happy with it. The picture is sharp and colors look really nice, especially for a budget 4K TV. It’s great for streaming and movies, and the built-in apps run smoothly. Setup was quick, and the remote is super simple to use. It’s not amazing in really dark scenes, and the picture fades a bit from the sides, but overall, great value for the price.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exceedingly happy to report.
on July 23, 2025
Posted by: Robrob25
[This review was collected as part of a promotion.] I am completely satisfied in my purchase of a samsung tv. The picture quality and sound quality are phenomenal. And don't get me started on the ease of use. I am able to navigate and setup my tv with confidence and no time flat. More time for entertainment and relaxing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Middle road tv but great for price
on July 24, 2025
Posted by: Dwalk89
[This review was collected as part of a promotion.] Not a ton of features or connections if you are a tv-holic or in to the best of features. With that said, if you need a tv that is easy to use, has all of the basic smart features, and is very cheap...then this would be a great pick in my opinion!
Value
3
Response from Samsung USBy Samsung Brand Ambassador, July 24, 2025
Dwalk89,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
2
Tv color display messed up
on July 26, 2025
Posted by: Cher
My color display was great at first but after a few months the black colors on the tv started to look grey. I tried to adjust the display in settings but that didn’t help
Response from Samsung USBy Samsung Brand Ambassador, July 28, 2025
Cher,
It’s unfortunate to hear you’re not fully satisfied with your TV’s image quality. Below are a few settings that I recommend adjusting:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
It’s unfortunate to hear you’re not fully satisfied with your TV’s image quality. Below are a few settings that I recommend adjusting:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
YouTube issues
on July 26, 2025
Posted by: Larry
from Brazil Indiana
TV was great for about 4 months, then the You tube channel lost its initial screen.
It comes up, but you cant see the videos.
It comes up, but you cant see the videos.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy Samsung Brand Ambassador, July 28, 2025
Larry,
To help resolve the issue with the YouTube app, I recommend running a cold reboot on your TV. There are two ways to do this:
1) Using the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
2) Using the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in.
Next, I recommend ensuring the Youtube app is up to date by going to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Next, select the YouTube app and select "Update," if available. If the issue persists or if there is no Update available, we will try deleting and reinstalling the YouTube app. To do so, navigate to “Apps” on your Smart TV and select “Settings” from the top right corner. Next, select the app. Finally, select Delete, and select Delete again to confirm.
Then we will reinstall the app by returning to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Click on “Youtube” and then select “Reinstall.”
Also, please ensure you are running the latest Firmware update. Go to Settings> Support> Software Update.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
To help resolve the issue with the YouTube app, I recommend running a cold reboot on your TV. There are two ways to do this:
1) Using the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
2) Using the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in.
Next, I recommend ensuring the Youtube app is up to date by going to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Next, select the YouTube app and select "Update," if available. If the issue persists or if there is no Update available, we will try deleting and reinstalling the YouTube app. To do so, navigate to “Apps” on your Smart TV and select “Settings” from the top right corner. Next, select the app. Finally, select Delete, and select Delete again to confirm.
Then we will reinstall the app by returning to “Apps” on your Smart TV and selecting “Settings” from the top right corner. Click on “Youtube” and then select “Reinstall.”
Also, please ensure you are running the latest Firmware update. Go to Settings> Support> Software Update.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Pro
Written by a customer while visiting Samsung US