Customer reviews from Samsung US
Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Average customer rating
4.4
(1,635 Reviews)
Rating breakdown 1,635 reviews
5 Stars
1,130
4 Stars
270
3 Stars
106
2 Stars
57
1 Star
72
81%of customers recommend this product.
(
326 out of
402)
Customer Reviews for Samsung - 65 Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)
Customer Rating
5
Good tv for HD broadcast standard.
on July 28, 2025
Posted by: Karmazsamsara
[This review was collected as part of a promotion.] Good size and quality tv before 4K or higher becomes broadcasting standard.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on July 29, 2025
Posted by: Tricia
from Mississippi
I love samsung product and I never had an issue with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Experience
on July 29, 2025
Posted by: Money man
from Leon,Oklahoma
Bought this TV for the bedroom of my house. So far I've been extremely pleased with it. Very easy to navigate . I have WIFI and Sat connected and picture is perfect,sound is amazing. Couldn't ask for better
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on July 29, 2025
Posted by: Gift
I love my TV the only thing I don't like about it is the sound. I wish there was a way to have it Amplified a little more my husband and I are in our late 60s and we are having trouble hearing it. We have to turn it up to almost full volume to be able to hear some of the movies .
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect for everything
on July 29, 2025
Posted by: Jharris74
[This review was collected as part of a promotion.] I love this purchase. I'm always hesitant to buy anything that cost me money lol. I use it to stream all of my apps whether it's Amazon, peacock, Max, FanDuel sports network, whatever it is I use it for that. It has a built-in Samsung TV so you get live television stations. It's easy to use the picture is incredibly crystal clear. The sound is good. I just can't say enough about how happy I am with the purchase. Especially because I had to talk myself into doing it. Oh there's also another cool feature You can play your Xbox games right from your Samsung television. It's a septic subscription but it's really cool. You can Bluetooth your speakers you can Bluetooth your gaming controllers and like I said it's easy to use. There's a 75-in that I think I'm going to buy next.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv
on July 29, 2025
Posted by: Sehp
Love this tv! We’ve had it 8 months so far w/out an issue…It’s easy to use!
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible remote
on July 29, 2025
Posted by: Hate Samsung Service
The remote is horrible. Whoever designed this remote never used it. You sent me a shattered tv and did nothing about it. Maybe you should care about the people that get your products and be fair when you are at fault. I’m done with Samsung.
Response from Samsung USBy Samsung Brand Ambassador, July 30, 2025
Hello,
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Please know our warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product and does not apply to damage incurred during shipment, delivery, and /or installation. You can read more about our warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
Please know our warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product and does not apply to damage incurred during shipment, delivery, and /or installation. You can read more about our warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
Works well Most of the time.
on July 29, 2025
Posted by: Kenn
Every so often the screen blinks on and off. The only way to fix it is to Reset Factory Data. Kind of annoying.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Brand Ambassador, July 30, 2025
Kenn,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Pro
Written by a customer while visiting Samsung US